Reviews and Ratings for Ena Coach

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12 customer reviews for Ena Coach

(12 Ratings)
out of 5
5 Stars
0 %
4 Stars
17 %
3 Stars
17 %
2 Stars
25 %
1 Star
42 %
Lleucu, 1/30/2026
Bus was going from Busia to Mombasa via Nairobi. Two drivers on board. The driver from Busia to Nairobi was calm - something that can feel quite unusual on Kenyan roads! The other driver was friendly ... Bus was going from Busia to Mombasa via Nairobi. Two drivers on board. The driver from Busia to Nairobi was calm - something that can feel quite unusual on Kenyan roads! The other driver was friendly and professional in his dealings with customers. The bus departed on time and was only eventually delayed due to road congestion. It took 11 hours to get from Busia to Nairobi, rather than the estimated 9. The bus was comfortable, although it could do with a deep clean. Bottled water handed out to each customer. I would not hesitate before using Ena Coaches again (which is more than I can say about another company with whom I travelled to Busia!).

Lleucu on 01/27/2026 travelled from Busia - Nairobi and recommends Ena Coach 👍

Achieng’, 1/28/2026
Terrible experience. I will not be using ENA coach in the future and wouldn’t recommend either. First, when we got to luggage checking, I had a suitcase, my stuff were paraded out in the open by the r ... Terrible experience. I will not be using ENA coach in the future and wouldn’t recommend either. First, when we got to luggage checking, I had a suitcase, my stuff were paraded out in the open by the roadside for every passerby to see, no consideration whatsoever for my privacy which their claim to offer. I asked the attendant to do the checking in a bit more closed up space to which he responded rudely. That felt humiliating. Secondly my seat’s adjustment lever, seat 10L was broken , I had to sit in an uncomfortable slanted position through the journey which was very straining to my back. I asked the driver to help adjust which he tried without any success. This suggests that there wasn’t any prior checks made to the shuttle before dispatch. Also the vehicle itself was very shaky throughout the journey suggesting poor maintenance.

Achieng’ on 01/28/2026 travelled from Migori - Nairobi and does not recommends Ena Coach 👎

Ann, 11/20/2025

How can a bus arrive early and fail to wait for those it ought to pick

Ann on 11/20/2025 travelled from Busia - Nairobi and does not recommends Ena Coach 👎

Richard Mwangangi , 10/1/2025

The bus took me to Luanda instead of Kisumu and left me there. The license plate is KDJ 245L.

Richard Mwangangi on 10/01/2025 travelled from Nairobi - Kisumu and does not recommends Ena Coach 👎

Janerose Okech , 7/22/2025
Poor customer service. Why was I transferred mid journey into a matatu that I had to wait for to be full making me late and putting my safety at risk as it is night time right now. That is breach of t ... Poor customer service. Why was I transferred mid journey into a matatu that I had to wait for to be full making me late and putting my safety at risk as it is night time right now. That is breach of trust and rude. You have lost a client.

Janerose Okech on 07/22/2025 travelled from Nairobi - Bungoma and does not recommends Ena Coach 👎

Shirley , 4/25/2025
I used ena coach to transport some bananas from kisii nyakoe to be exact on Sunday 20th morning they arrived in Nakuru on Thursday 24th and in the worst condition. My package was badly damaged to the ... I used ena coach to transport some bananas from kisii nyakoe to be exact on Sunday 20th morning they arrived in Nakuru on Thursday 24th and in the worst condition. My package was badly damaged to the extent I had to dispose of most of the bananas. Kindly do something about your services when it comes to courier my bananas went to Nairobi first before they arrived in Nakuru. I am counting losses please do something about it. I don't think I would use your buses again or even recommend someone to use it to transport mizigo.

Shirley on 04/21/2025 travelled from Kisii - Nakuru and does not recommends Ena Coach 👎

Kevin Pohotona, 12/20/2024
Very horrible customer service. The buses were late for 10 hours. I had to spend the night and half the day seated in the cold. They do not refund the customer's fare. I think it's made for people goi ... Very horrible customer service. The buses were late for 10 hours. I had to spend the night and half the day seated in the cold. They do not refund the customer's fare. I think it's made for people going to kisii, Busia and Kisumu. They are pathetic liars too. No one should risk to take this bus if going to Mombasa.

Kevin Pohotona on 12/11/2024 travelled from Nairobi - Mombasa and does not recommends Ena Coach 👎

Kevin, 1/7/2025
I have been waiting now for my parcel containing perishable goods for three days and it has not yet arrived, 😭 this is the worst company in parcel delivery 🚮🚮🚮
Mbetsa , 12/19/2024

Who waits for a bus for four hours?? 😡 and without communicating 😔😭 And I had important business to attend to..I didn't even reachy destination on time

Mbetsa on 12/20/2024 travelled from Nairobi - Mombasa and does not recommends Ena Coach 👎

Nahida Baten, 10/23/2024
The supervisor was way too much to me. As being a a female passenger they were about to take me off at 2:00 A.M night at a place where no counters or shops would be opened. I asked him to tell me the ... The supervisor was way too much to me. As being a a female passenger they were about to take me off at 2:00 A.M night at a place where no counters or shops would be opened. I asked him to tell me the time to reach at my destination so that I can call my family member to pick me up. But he was just muttering the words rudely and also mocked me by discussing this fact with his colleagues. Then I had to change the bus and take a new bus from abdullahpur, shymoli n.r. bus. Far better from this stupid service and stupid bus.

Nahida Baten on 10/23/2024 travelled from Mymensingh - Chittagong and does not recommends Ena Coach 👎

Judy, 6/21/2024
ENA coach is so useless. The interest of their passengers is not their concern. My sister boarded their vehicle with a three month baby. When their staff got to the accident scene, they attended to th ... ENA coach is so useless. The interest of their passengers is not their concern. My sister boarded their vehicle with a three month baby. When their staff got to the accident scene, they attended to the vehicle instead of first looking at the interest of the passengers. My injured sister and child were left at the mercies of good samaritans. At a point of distress, their office couldn't even offer accurate info. In fact, they gave us wrong info on the hospital the victims were taken to. So absurd. My heart bled 😭

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Please note: The purpose of the following reviews is to share your experience with Ena Coach so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.

If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact Ena Coach directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.

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