GotoBus: All info about their buses and services

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GotoBus

More information about the bus amenities and services of the bus provider GotoBus

free:
  • Compartments for hand-luggage
  • Luggage transportation

30 customer reviews for GotoBus

Rating in the United States
2.0
 29
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Rating international
 1
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Latest customer review in the US


, 6/30/2019   
Will never use this company again. No customer service what so ever. T ... Will never use this company again. No customer service what so ever. They don’t answer the phone to update about changes, barely speak English




1/3

Rating for GotoBus in the USA

, 6/30/2019   
Will never use this company again. No customer service what so ever. They don’t answer the phone to update about changes, barely speak English


, 4/8/2019   
DO NOT use TOGO Bus!!! My daughter took the bus from NYC to Bloomsburg and the bus would shut off and have no power or lights. The bus driver would sit along the dark highway with no lights on for 5 ... DO NOT use TOGO Bus!!! My daughter took the bus from NYC to Bloomsburg and the bus would shut off and have no power or lights. The bus driver would sit along the dark highway with no lights on for 5 minutes before the bus would run again. The driver SPOKE NO ENGLISH and repeated this process of stopping along the dark highway 5 or 6 times before they finally got off the highway and into a gas station. At this point my daughter asked the bus driver what was happening but again, he had no way of communicating! I told my daughter she was NOT getting back on that bus and at that point she called an UBER to come get her. Cost a lot of extra money but we knew she would get home safely. I would give them a "0" rating if I could!!!


, 4/2/2019   
really bad company in returning your money or helping you out on customer service, dont buy through here


, 3/7/2019   
Took bus from NYC to York, PA. Absolute worst experience ever. It was 17 degree outside and for whatever reason there was not heat in the bus. Everywhere you look people are shaking, shivering and squ ... Took bus from NYC to York, PA. Absolute worst experience ever. It was 17 degree outside and for whatever reason there was not heat in the bus. Everywhere you look people are shaking, shivering and squeezing. I usually don't leave reviews but this time I had to cause I thought I was going to die from hypothemia or contract an airborne disease. Bus also smells like pee. Don't take this bus if you care about your health.


, 1/12/2019   
From Arizona to CA was a good trip except motion sickness. However I met a horrible and rude driver, Dan from Hoang bus. He did not allow us to step out when we wanted to say goodbye to my friend. W ... From Arizona to CA was a good trip except motion sickness. However I met a horrible and rude driver, Dan from Hoang bus. He did not allow us to step out when we wanted to say goodbye to my friend. We were busy loading and finding seats so we couldn't say goodbye. But I smiled and let it go. The problem is when I asked for the first seats due to my motion sickness which was empty all the way down to AZ. Dan said it is a policy. The seats are for employees only. We are talking about the wheel chair accessible seats. 4 seats were empty and nobody claimed these. Dan said I am too young to have motion sickness. Now he is a doctor. Haha. He asked me to get out of I do not like the service. Wow!! I was speechless of how rude he was. So I called to the company on the way. The lady who answered said same thing. I couldn't sit there and if I did not like I should get out from the bus. Hello, we are still moving. I have no doubt even if I would get off the bus they would not refund of $80 ticket price of 2. Ha. Very rude. It was my first experience of the Hoang bus and quite unpleasant is very restricted and polite expression.


, 12/27/2018   
Expected a charter type bus similar to Mega Bus. Unfortunately, the bus doesn’t have a single amenity. When I reserved the tickets I was advised that we’d have a/c, outlets, wi-fi, and a restroom. I ... Expected a charter type bus similar to Mega Bus. Unfortunately, the bus doesn’t have a single amenity. When I reserved the tickets I was advised that we’d have a/c, outlets, wi-fi, and a restroom. I even googled to check out the type of bus we’d ride in. Had NONE of these things! I have 2 small girls with me on a now over 5 hr ride from Orlando to Miami. Seems no one was expecting this tiny bus. NEVER EVER AGAIN! Retry much a school bus painted pretty. Can’t wait for ride to end!!! Driver was nice - bus was pretty clean


, 12/18/2018       
What is the address to your bus pick up
CheckMyBus-Team, 12/18/2018
Dear Lawrence,

Thank you for your message. Which route would you like to travel? There are different bus pick-ups in different cities and with more information, we’d be happy to try to dire ...
Dear Lawrence,

Thank you for your message. Which route would you like to travel? There are different bus pick-ups in different cities and with more information, we’d be happy to try to direct you to where you need to go.

Best regards,
Your CheckMyBus Support
Theo Woods, 6/12/2019
Was just inquiring about fares and stations. Possible travel in 2 weeks.
CheckMyBus-Team, 6/13/2019
Dear Theo,

Thank you for writing. Are there any specific routes you’d like to know about? We’d be more than happy to answer any questions you might have.

Best regards,
You ...
Dear Theo,

Thank you for writing. Are there any specific routes you’d like to know about? We’d be more than happy to answer any questions you might have.

Best regards,
Your CheckMyBus Support


, 12/16/2018   
I'm trying to get someone on a telephone
CheckMyBus-Team, 12/17/2018
Dear Laurel,

Thank you for your message. You can contact GotoBus via their customer support number, which is +1-617-354-2101.

Best regards,
Your CheckMyBus Support


, 11/3/2018                   


, 10/2/2018   
This “ bus “ was the worst experience of my 40 years of living. To begin with the four of us in the back with zero ac. Also it was a crappy fricking van it sucked.Another reason it was horrible was m ... This “ bus “ was the worst experience of my 40 years of living. To begin with the four of us in the back with zero ac. Also it was a crappy fricking van it sucked.Another reason it was horrible was my brother threw up in the back I’m not cleaning that I paid the money for this crappy thing fix this before I sue!!!!!!!!!! F u!

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