6 customer reviews for Hanh Luyen
(6 Ratings)
out of 5
5 Stars
0 %
4 Stars
0 %
3 Stars
17 %
2 Stars
17 %
1 Star
67 %
Horrible and Dangerous Experience with Hana Luyen
I want to share the terrible experience I had with Hana Luyen in Vietnam. I was traveling on their sleeper bus for 5.5 hours, and during the entire j ...
Horrible and Dangerous Experience with Hana Luyen
I want to share the terrible experience I had with Hana Luyen in Vietnam. I was traveling on their sleeper bus for 5.5 hours, and during the entire journey, there were no stops, even though it’s a long period of time where any passenger would need a break. At some point, I was in severe discomfort and urgently needed to use the restroom. I asked the driver several times to stop, but despite my pleading and even crying, he refused aggressively.
After I felt like I couldn’t hold it any longer, the driver suddenly stopped the bus in the middle of a busy highway next to a railroad track and threw me and my husband out in the rain, along with all our luggage, without any concern for our well-being. This is unacceptable, dangerous, and shocking behavior.
We even have video footage showing the driver acting violently towards us.
We have already submitted a formal complaint to Vietnam’s tourism authorities about this incident, and I strongly advise avoiding traveling with Hana Luyen, especially after this horrible and dangerous experience.
Ohav on 05/11/2025 travelled from Dong Hoi - Da Nang and does not recommends Hanh Luyen 👎
We booked a ticket with 12Go from Dong Hoi to Hoi An. It was supposed to be a 34 Sear bus - no sleeper bus direct to Hoi An. What we got was a Sleeper bus with transfer to van from Da Nang. That would ...
We booked a ticket with 12Go from Dong Hoi to Hoi An. It was supposed to be a 34 Sear bus - no sleeper bus direct to Hoi An. What we got was a Sleeper bus with transfer to van from Da Nang. That would have been ok but the service on the bus was awful. No one spoke English in a bus with 80% westerners. That would have been ok too but the language barrier did not help. From the moment we entered the bus the person who loads the luggage assigns seats etc. was simply rude. Yelling, pointing and more yelling. During our 6.5h travel we got to toilet breaks. The first one 1h in was ok. The second one the women’s bathroom was sub par, the bus employee peed in the bushes, the employees must have had ordered food ahead of time. They finished eating within 10 min. Non of the passengers had the time to eat nor was it communicated in any way that we could. In Hue we dropped half of the passengers and some of the continuing passengers wanted to use the bathroom- no such luck as the bus employee rudely advised them back to the bus. We got transferred to the van, drove to Hoi An. The van stopped not at the advertised address, the driver left a few minutes, came back to us and told us unmistakably get out. No I would not recommend using this bus service. After traveling 2 months in SEA this was the worst service
Michaela Coan on 03/11/2025 travelled from Dong Hoi - Da Nang and does not recommends Hanh Luyen 👎
Horrible staff and dirty, old buses. My girlfriend and I were forcibly moved by a man who couldn’t speak English from our seats to the back of the bus, where we were cramped in next to strangers, even ...
Horrible staff and dirty, old buses. My girlfriend and I were forcibly moved by a man who couldn’t speak English from our seats to the back of the bus, where we were cramped in next to strangers, even though we had paid for individual beds. Avoid, and there are plenty of alternative companies you can use.
Sam Wiltshire on 02/19/2025 travelled from Phong Nha - Huế and does not recommends Hanh Luyen 👎
Nightmare Experience – Do Not Book With This Company
My husband and I recently took a bus from Da Nang to Phong Nha, and it was absolutely dreadful. From the start, the staff were rude and unprofess ...
Nightmare Experience – Do Not Book With This Company
My husband and I recently took a bus from Da Nang to Phong Nha, and it was absolutely dreadful. From the start, the staff were rude and unprofessional, which set the tone for the entire trip. The bus was uncomfortable, and the pillow had a strong smell of sweat.
But the real nightmare happened after all the other passengers had gotten off at their stops. We were among the last to remain on the bus, and shortly after, my purse went missing. My purse contained my passport and other valuables. The only people left on the bus were the two staff members and us.
I cannot believe this happened, and it’s clear that this company cannot be trusted with your belongings. Many buses are booked through brokers, so I had no idea who I was actually booking with, but I will make sure to never make that mistake again. If you value your safety and your possessions, do NOT book with this company.
Suzanne Wrinch on 02/10/2025 travelled from Da Nang - Phong Nha and does not recommends Hanh Luyen 👎
The bus was late. There was terrible communication (they didn't announce stops), the drivers were rude, and most importantly, they were speeding driving in excess of 120km/h. Even on single carriage r ...
The bus was late. There was terrible communication (they didn't announce stops), the drivers were rude, and most importantly, they were speeding driving in excess of 120km/h. Even on single carriage roads, even in the rain. Weaving in and out of traffic. A terrible experience. I don't recommend it.
TG on 11/18/2024 travelled from Da Nang - Dong Hoi and does not recommends Hanh Luyen 👎
The host at the bus pushed me several times to go and sit at the back seat when the bus had more than half free seats. I have motion sickness, so I refused and was trying to use google translate to ex ...
The host at the bus pushed me several times to go and sit at the back seat when the bus had more than half free seats. I have motion sickness, so I refused and was trying to use google translate to explain this. He was seeing this and still didn’t care and kept pushing me and my arm. Literally pushing by force. After he read the translation he still didn’t care and kept doing the same thing and shouting as well. At the end I had get off the bus and ask help from my hotel reception. And while I was explaining the reception his behaviour as hitting and pushing me, he was laughing. I stayed at my seat by the help of reception and just after 1 minute driving, he got many new people on the bus who were local and able to sit whereever they wanted.
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