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Amanda Angulo, 4/8/2024
We went with the 360 train for our trip in to aguas Calientes. If you are looking into tours, you know that this is a more expensive option than the voyager. We paid a premium price for a seat on that ...
We went with the 360 train for our trip in to aguas Calientes. If you are looking into tours, you know that this is a more expensive option than the voyager. We paid a premium price for a seat on that train and our view was TERRIBLE! Worse than the view was the customer service. Their only accommodation they were willing to make was to seat us all apart. We are traveling with a 4 and 6 year old. When we arrived at the station in AC naturally I complained about my inferior voice experience with both the product/ service we paid for and the customer service. My best advice would be to avoid this company all together and use Peru rail. Obviously, the price difference is worth it. On our way back, we took the voyager and had a WAY better view, we felt ripped off by the 360 train and completely disappointed with their inferior service- the least they could have done was offer us a free beverage, but nothing! I DO NOT recommend using Inca Rail as your train service.
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