Find out about the experiences of other customers who have traveled with Omio or submit your own rating for Omio.
16
customer reviews for Omio
(4 Ratings)
out of 5
5 Stars
25 %
4 Stars
0 %
3 Stars
25 %
2 Stars
25 %
1 Star
25 %
(12 Ratings)
out of 5
5 Stars
50 %
4 Stars
42 %
3 Stars
0 %
2 Stars
0 %
1 Star
8 %
Dylin Losper , 3/12/2026
All I wanted to do was receive a credit for my booking that needed changing.
Firstly, there's no option to select a credit when canceling. So naturally I select refund.
Secondly: your support servic ...
All I wanted to do was receive a credit for my booking that needed changing.
Firstly, there's no option to select a credit when canceling. So naturally I select refund.
Secondly: your support service sucks. You add AI to your chat services but once can't connect with a human. Two separate occasions of trying to get in contact with a human, I waited over 30mins on both occasions.
You have a contact number, but I'm based in Africa, I can't call a European contact centre, it costs too much.
You need to do better to be able offer support to paying customers.
Dylin Losper on 03/12/2026 travelled from
Milan - Florenceand does not recommends Omio 👎
Jarrod Dunn, 3/4/2026
The driver smoked cigarettes while driving. He dropped me on the side of the road and almost pushed me out yelling at me while putting my shoes back on on the steps. No clear direction or contact abou ...
The driver smoked cigarettes while driving. He dropped me on the side of the road and almost pushed me out yelling at me while putting my shoes back on on the steps. No clear direction or contact about where to find the bus. I was there an hour before departure time and no one can help. The bus was in the carpark a few hundred metres from where passengers wait for departure time.
Jarrod Dunn on 03/04/2026 travelled from
Da Nang - Qui Nhonand does not recommends Omio 👎
Nic, 3/30/2023
Stephen john Price, 9/23/2022
I was missold tickets. Clearly, the site encouraged customers to reserve seats and make selections on the type of seat and where they were located [I sent screenshots as evidence ]The site confirmed r ...
I was missold tickets. Clearly, the site encouraged customers to reserve seats and make selections on the type of seat and where they were located [I sent screenshots as evidence ]The site confirmed reserved seats in 1st Class. But no number of seats. Agents were arrogant and accused me of lying by saying I could not reserve seats. As I have been missold I asked for my money back and was arrogantly told I would have to pay 10 euros! My reviews reflect my experience.
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Please note:
The purpose of the following reviews is to share your experience with Omio so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact Omio directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.
