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Find out about the experiences of other customers who have traveled with VRL Travels or submit your own rating for VRL Travels.
23
customer reviews for VRL Travels
(23 Ratings)
out of 5
5 Stars
4 %
4 Stars
0 %
3 Stars
22 %
2 Stars
17 %
1 Star
57 %
Pavan, 12/6/2025
Dear VRL Team,
I would like to bring to your attention the issues I faced during my recent journey:
As mentioned online, the bus was supposed to be a Multi-Axle Volvo, but in reality, it was in very ...
Dear VRL Team,
I would like to bring to your attention the issues I faced during my recent journey:
As mentioned online, the bus was supposed to be a Multi-Axle Volvo, but in reality, it was in very poor condition.
The AC was not functioning properly, and several screws were loose.
The upper screw bolts were not tightened; most of them were loose and looked like they could come off at any moment.
The bus curtains were dirty and not maintained properly.
The bedsheet was not washed — it looked like it had already been used and simply folded and kept again.
There was a very strong unpleasant smell inside the bus, especially around seats U13 & U14, making it difficult to sit due to the bad odor.
This is the condition of the bus — how are customers supposed to trust VRL? If the promised comfort is not provided, what is the point of paying such high prices? To be honest, the amount I paid was not at all worth it.
Overall, this was a very disappointing experience. The bus condition did not match the description provided online. It is not a Multi-Axle Volvo as advertised. Unfortunately, this was the worst experience I’ve had, and even government buses are maintained better than this. The issues were particularly concerning in Bus No. MH09 EM 3198.
NOTE: Please look into these VRL bus issues and kindly take appropriate action.
Pavan on 05/06/2025 travelled from
Bijapur - Bangaloreand does not recommends VRL Travels 👎
Shariff J M, 8/3/2025
one straight point I do not recommend VRL better go for other travels where they offer better service and comfort
the bus (KA-25-C-6972) should drop @ 7:30 or 8 the bus ended up dropping @11:00 and d ...
one straight point I do not recommend VRL better go for other travels where they offer better service and comfort
the bus (KA-25-C-6972) should drop @ 7:30 or 8 the bus ended up dropping @11:00 and driver was so kanguse he was busy in putting the bus in neutral all the time to save fuel and get benefits he didn’t cross 80km/h he stopped several time for pee and his energy booster (vimal or gutka) bus is very late n slower than Bangalore traffic
Highly recommend not to choose VRL for lifetime
Shariff J M on 08/02/2025 travelled from
Bangalore - Belgaumand does not recommends VRL Travels 👎
Shrishail Bulla, 7/12/2025
AT AROUND 430 AM BUS WAS STOPPED AND WE WERE TOLD TO GO FOR TOILET AND WASHROOM
THE ABOVE PHOTO IS OF TOILET WITH NO LIGHTS...IT WAS RISKY FOR LADIES AND AGED. THE LIGHT YOU ARE SEEING IS OF MY CAMER ...
AT AROUND 430 AM BUS WAS STOPPED AND WE WERE TOLD TO GO FOR TOILET AND WASHROOM
THE ABOVE PHOTO IS OF TOILET WITH NO LIGHTS...IT WAS RISKY FOR LADIES AND AGED. THE LIGHT YOU ARE SEEING IS OF MY CAMERA. ELSE IT WAS ALL DARK.
WE CHOOSE VRL FROM SAFETY AND STANDARD....IF WE ARE TO GET THIS KIND OF EXPERIENCE, Y SHOULD WE COME BY VRL.
I RAISED MY CONCERN WITH BOTH THE DRIVERS, ONE OF THEM WHO HAD LONG HAIR AND RELATIVELY YOUNGER THAN THE OTHER WAS VERY ARROGANT. HE TOLD ME JUST GO AND SLEEP Y R U EATING MY HEAD...THESE WERE HIS WORDS....I HAD TO TO ASK HIM...WOULD HE BE COMFORTABLE TO TAKE LADIES FROM HIS FAMILY TO SUCH SPOTS AT NIGHT....IS THIS THE KIND OF EXPERIENCE WE PAY FOR?
IN ADDITION, THE HOTEL PANCHAME WHERE THEY STOPFOR DINNER WAS ALSO PATHETIC AND UNHYGIENIC. WHEN I ASKED DRIVER Y DONT YOU STOP AT SOME DECENT PLACES...HE SHOWED ME A GOVT BUS AND TOLD ME ALL BUSES STOP HERE....I TOLD HIM THANK YOU FOR EQUATING VRL WITH GOVT BUS..MI THOUGHT VRL WAS BETTER...
Shrishail Bulla on 07/12/2025 travelled from
Bangalore - Shirdiand does not recommends VRL Travels 👎
Ss, 6/29/2025
Very very bad experience. Service was pathetic. Staffs are unpolite. I became sick while traveling with this bus. Even they have not dropped to the location where I have booked. They are irresponsi ...
Very very bad experience. Service was pathetic. Staffs are unpolite. I became sick while traveling with this bus. Even they have not dropped to the location where I have booked. They are irresponsible.i strongly not recommend any one to travel with this bus.
Ss on 06/20/2025 travelled from
Belgaum - Hyderabadand does not recommends VRL Travels 👎
Priyanshi , 5/19/2025
Extremely Disappointed – Worst Travel Experience Ever (Nagpur to Pune, 18th May)
I had one of the worst travel experiences with [Bus Company Name] on 18th May. The bus was scheduled to depart from Na ...
Extremely Disappointed – Worst Travel Experience Ever (Nagpur to Pune, 18th May)
I had one of the worst travel experiences with [Bus Company Name] on 18th May. The bus was scheduled to depart from Nagpur to Pune at 8:00 PM. Around 2:00 AM, the bus broke down due to an engine leak, leaving all passengers stranded on the highway for over 6 hours with zero communication or assistance from the company.
At 8:00 AM, a replacement bus finally arrived — but unbelievably, it also broke down due to a compressor issue. By this time, a 13-hour journey had already turned into a 24+ hour nightmare, and I still hadn’t reached Pune when I posted this.
I had important academic papers scheduled, and this delay has irreparably affected my studies and career plans. It’s shocking that a so-called "premium" service runs back-to-back faulty buses, yet charges high prices with no accountability.
If this is the level of maintenance and service being provided, then the company should either stop advertising as premium or drastically improve its standards. I received no proper response, no apology, and no compensation — only stress, wasted time, and huge academic loss.
Would never recommend this service to anyone. Extremely unprofessional and negligent.
Priyanshi on 05/18/2025 travelled from
Nagpur - Puneand does not recommends VRL Travels 👎
Shaji , 5/9/2025
Most uncomfortable journey Strangly no pillows on overnight journey. Excuse is some passengers stole them. Are they joking when I tried to contact them they simply said this is how it is you Wana trav ...
Most uncomfortable journey Strangly no pillows on overnight journey. Excuse is some passengers stole them. Are they joking when I tried to contact them they simply said this is how it is you Wana travel with us ?
Shaji on 05/09/2025 travelled from
Mumbai - Hyderabadand does not recommends VRL Travels 👎
Kushi Raikar, 5/4/2025
It was a horrible experience with vrl ....we were delayed by 4 hours because of the condition of the bus
The drivers have to be really appreciated because they were very supportive and made sure ever ...
It was a horrible experience with vrl ....we were delayed by 4 hours because of the condition of the bus
The drivers have to be really appreciated because they were very supportive and made sure everyone reached back safely
But all the blame for vrl travels....they couldn't allocate an additional bus , they didn't keep the bus condition in check , they couldn't arrange anything that could make us reach on time
We had to sit idol for 3 hours untill another bus had to come all the way from Bangalore
Proper checks and precautions should be taken by VRL travels before assigning the busses especially in Bangalore to honnavar , and kumta routes
Day by day their service is deteroiting
Kushi Raikar on 05/03/2025 travelled from
Murudeshwara - Bangaloreand does not recommends VRL Travels 👎
Rajvardhan, 1/9/2025
I had booked a seat in front row lower birth.
But they gave me seat in last row upper birth.
Took more money but gave a seat of lesser price (upper birth)
Worst experience.
Rajvardhan on 01/06/2025 travelled from
Bangalore - Vijayapuraand does not recommends VRL Travels 👎
Guru Siddesh, 1/7/2025
Bus was breaked down at middle of the road and driver was responded very bad being a big company travels and behaves like local 3rd class people everything is worst don't book the bus through vrl🙏
Guru Siddesh on 01/08/2025 travelled from
Raichur - Bangaloreand does not recommends VRL Travels 👎
S S Kokatnur , 12/23/2024
Travelled by Raibag Belgaum Banglore magna bus leaving belgaum at 9.45 pm.. driver stopped the bus at 10 places.. didn't know the route well.. very very rash and dangerous driving.. At 4.30,the bus wa ...
Travelled by Raibag Belgaum Banglore magna bus leaving belgaum at 9.45 pm.. driver stopped the bus at 10 places.. didn't know the route well.. very very rash and dangerous driving.. At 4.30,the bus was still at Chitradurga.. supposed to reach Banglore Jalhalli cross by 6.30.. For refuelling of diesel, the bus was in line for one full hour.. worst experience.. please don't travel by VRL buses
S S Kokatnur on 12/23/2024 travelled from
Belgaum - Bangaloreand does not recommends VRL Travels 👎
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Please note:
The purpose of the following reviews is to share your experience with VRL Travels so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact VRL Travels directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.
