Reviews and Ratings for Rider Express

Very professional and pleasant driver. I was on a bus that broke down halfway threw our trip. The driver did everything in his power to try and fix the bus issues The bus was not able to complete t ... Very professional and pleasant driver. I was on a bus that broke down halfway threw our trip. The driver did everything in his power to try and fix the bus issues The bus was not able to complete the trip but the driver was able to get us to a safe spot to meet a rescue bus. The driver Wayne went above and beyond making sure we were fully informed of the situation he drove a crippled bus to a safety spot. I truly appreciate the driver Wayne and thank him for taking care of his passengers under the circumstances that he had no control of his crippled bus.

We travelled from Vancouver to Baniff as flights were cancelled. Due to this, the buses were full and extra buses were put on. We could only get the express bus from Vancouver to Calgary that goes pas ... We travelled from Vancouver to Baniff as flights were cancelled. Due to this, the buses were full and extra buses were put on. We could only get the express bus from Vancouver to Calgary that goes past Baniff but does not stop. We arrived at Calgary at midnight and had to catch a $250 taxi from Calgary back to Banff in the middle of the night. We contacted the customer service the day before, during working hours to see if we can get off the bus as it went past Baniff and they informed me to ask the driver on the day as it is up to them so we did this and the driver said that I was the third one to ask this and the answer is NO due to the busy full bus and I said fair enough. When we approached Baniff, the driver turned off the highway and in to a motel in Baniff and dropped off one family (that had their luggage seperate ready for this). I and another family asked if we could get off here but the driver said no again. How can the driver drop one family off at Banff but would not allowed us and another family? Seems that rules can be broken for some but not others. We were very nice and asked if we could get out at Banff right from the start at Vancouver so that luggage could be seperate just like the other family but not us! This other family told me they did a 'deal' with the bus company. seems like this company takes 'brown paper bags' under the table! This company will not answer my question on this. (edited)