10 customer reviews for Cityline Travel Pte Ltd
(10 Ratings)
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Extremely Unprofessional and Dishonest Company – Avoid CITYLINE at All Costs
On the 20th 2025, things got even worse. We reconfirmed with the company in the morning and were told we could switch to t ...
Extremely Unprofessional and Dishonest Company – Avoid CITYLINE at All Costs
On the 20th 2025, things got even worse. We reconfirmed with the company in the morning and were told we could switch to the Casa Del Rio Hotel pickup at 14:05, and they claimed the driver had been informed. We arrived 30 minutes early and waited. I had to quickly go to the toilet due to a stomach issue, and during those short minutes, the bus left BEFORE the scheduled time. The driver even refused to wait, despite my family telling him I would be right back. He drove away with my family and my passport on board!
We then contacted CITYLINE for help. They told us another bus might come at 15:25 but never told us the correct pickup location. We waited, called, and texted repeatedly, with no proper response. Later they only sent a message saying the bus had left. In the end we had to buy expensive last-minute tickets to return to Singapore because our children needed to attend school the next day. We reached home at 1:30 AM on the 21st.
After returning, we tried contacting the company for a refund, but:
• Phone: no response
• WhatsApp: ignored
• Their registered office address: fake / moved for over a year
• Busonlineticket (the platform we purchased from): initially replied but then blocked our emails
• The ticketing counter staff refused responsibility and gave us incorrect addresses
• Police had to be involved, and still no response from the company as promised
This is a dishonest, irresponsible, and poorly managed company. They show zero accountability and treat customers terribly. We lost a lot of time, money, and peace of mind — especially with children and elderly travelers involved.
🚫 DO NOT use CITYLINE.
🚫 Avoid BusOnlineTicket as well – they take your money but do not supervise the operators.
There are many reliable bus operators in Singapore/Malaysia — choose anyone else but CITYLINE.
sh yu on 11/04/2025 travelled from Singapore - Malacca and does not recommends Cityline Travel Pte Ltd 👎
Come late for more than one hour on 19th Oct. Never inform us.
The bus left early for 5 minutes at pickup point 20th. Because I want to toilet, my family asked the driver to wait for me a minute. but ...
Come late for more than one hour on 19th Oct. Never inform us.
The bus left early for 5 minutes at pickup point 20th. Because I want to toilet, my family asked the driver to wait for me a minute. but the driver was very rude. The buy left without me. Asked to refund the money. Cheat the police. Don't reply on Monday.
DON'T TAKE THE BUS! DON'T TAKE THE BUS! DON'T TAKE THE BUS!
一个不讲道理，没有诚信的公司。大家要远离这个无懒的公司！
shui on 10/20/2025 travelled from Singapore - Malacca and does not recommends Cityline Travel Pte Ltd 👎
体验感超级差，在新加坡搭巴士无数次了，我们3个人从610AM等巴士 到 633AM，见巴士还没到 并WhatsApp 询问，她637AM信息我说巴士走了，我们并未迟到，也没看到任何一辆9998的巴士，那人谎称说巴士已走，最后我们自己花钱再搭别的巴士
Eileen on 09/01/2025 travelled from Yishun - Kuala Lumpur and does not recommends Cityline Travel Pte Ltd 👎
Cityline is a disgrace and should be banned from operating if the Singaporean authorities have any consideration or respect for their tourist guests.
We (my wife and I) booked a coach Serangoon to Ku ...
Cityline is a disgrace and should be banned from operating if the Singaporean authorities have any consideration or respect for their tourist guests.
We (my wife and I) booked a coach Serangoon to Kuala Lumpur on 13 Jan 2025, departing 06:15. We were already concerned by the reviews we'd seen but I selected a point closest to the Tuas crossing to board and an early start that required a taxi journey to get there as it was before the MRT started.
We arrived around 05:45 and saw the bus drive past the bus stop where we were told to wait at about 05:55. It stopped in a no stopping area further down the road and we ran after it, managing to get the driver to let us on. He waited until about 06:05 and then, when he located the one other passenger - similarly confused by where the bus was supposed to be - he left at 06:05. Please bear in mind at this point there were only three of on a 21 seat coach.
He then proceeded to drive round Singapore for approximately two hours. Aside from the frighteningly bad driving - unauthorised U turns, passed at least two red lights that were full red, nit just amber - it was a meaningless journey. After an hour we arrived at Jurong East, itself a scene of utter bus chaos and he sat there for 15 minutes. Eventually, one further passenger was located and the total of four passengers then set out on another unplanned tour of Singapore.
Finally, two hours after getting on the bus we approached Tuas, which we realised was the exit point to the Causeway. At this point though, the bus stopped at a remote standard bus stop and we were told to get off the coach and 'another coach would arrive in 15-20 minutes' to take us to KL. Trust me, a semi-countryside bus stop with no cover at 7am in the morning in a sub-tropical location is not a pleasant place to sit and we were bitten, literally, to death.
COLIN DAVID DALE on 01/14/2025 travelled from Singapore - Kuala Lumpur and does not recommends Cityline Travel Pte Ltd 👎
Unprofessional and rude driver
Leslie on 12/26/2024 travelled from Kuala Lumpur - Singapore and does not recommends Cityline Travel Pte Ltd 👎
Bad experience for wasting of time on the road for unnecessary stopovers which resulted long delayed in reaching destination.
Boarded Cityline on time from departure point on weekday. However,
1. ...
Bad experience for wasting of time on the road for unnecessary stopovers which resulted long delayed in reaching destination.
Boarded Cityline on time from departure point on weekday. However,
1. Was not informed for reason that passengers were made to change bus at Yong Peng, and wasted around 1hr for waiting?
2. Again, another detour to Senai rest station were made to wait for more than 45 mins, later was seen driver handover a white box to 2 ladies and collected some money from them. ? Sideline.
Strongly suggested to consider other bus services as the 5 plus hrs journey were turned into 8 hrs from the above.
Phoebe Ng on 11/06/2024 travelled from Kuala Lumpur - Singapore and does not recommends Cityline Travel Pte Ltd 👎
I wanted to share my recent experience with the Cityline bus service, as I encountered several issues that I think are important for you to be aware of.
Firstly, the bus was 20 minutes late without a ...
I wanted to share my recent experience with the Cityline bus service, as I encountered several issues that I think are important for you to be aware of.
Firstly, the bus was 20 minutes late without any prior notification. My friend and I were left waiting outside the Lavender Station, unsure of what was happening. When I tried to contact their number, they provided me with a coach number (VMH6450), but upon arrival, the bus had a different name and company sticker, which was quite confusing.
After crossing the Singapore-Malaysia border, we had to board another bus, which also did not have the Cityline branding. This made it very difficult to identify the correct bus, as there were many options in the parking area.
Additionally, our booking was for a single-level bus, but the one we ended up on was a double-decker. The seating arrangement was also not followed that is the reason we book due to seat configuration due to motion sickness. My seat should be at left row with no seatmate. now i was in the back on the bus which is very bumpy.
Overall, I would rate my experience with Cityline as a 2 out of 10. I would strongly recommend considering alternative bus companies, such as KKKL or Aeroline, which I've heard are among the top providers in the region.
I hope this information is helpful for you in making an informed decision about your transportation options.
Don't book on this bus on 08/09/2024 travelled from Singapore - Kuala Lumpur and does not recommends Cityline Travel Pte Ltd 👎
Sue, 9/5/2024
thks for your comment, i really scared about this kind of bus, thanks for alert us
The driver is very rude and unprofessional. We got stranded and soaked in the rain because our bus has some issues and we were advised to disembark. The driver without feeling sorry and being rude tel ...
The driver is very rude and unprofessional. We got stranded and soaked in the rain because our bus has some issues and we were advised to disembark. The driver without feeling sorry and being rude tell us to go out and get our luggages without explaining what’s the problem beforehand. Then we waited fro almost 2 hours without assurance when will the next or new bus will fetch us. Every time we follow up, the driver get mad. How rude!
The driver is attitude is very rude and unprofessional behavior, ridiculous and reckless driving .
This is happen @ the Yong Peng on 31 Mar when we have a 30min toilet and dinner before we back SG.
...
The driver is attitude is very rude and unprofessional behavior, ridiculous and reckless driving .
This is happen @ the Yong Peng on 31 Mar when we have a 30min toilet and dinner before we back SG.
We try not to keep other waiting but the situation does not allow.
The ladies toilet queue at the Yong Peng was super long queue since there so many coach arrive at thr.
After toilet we back to the bus quickly but the driver was shouting at us and said told u 30min y u all take so long as we said the queue was super long queue and he even ask u queue for a toilet for 30min r.
He was been unreasonable and said we like hold up other people timing and late 30 min to start the car.
Come on lar if situation allow who want to make everybody wait. Is just happen that today is the weekend n holiday every body also choose on this day back to SG since tml is sch open.
This is my first and last time taking this bus will not recommended.
Sco, 12/29/2024
Totally agreed with u. Their drivers are super rude and unprofessional. And Cityline management does nothing about these rude bus drivers
Very rude and unprofessional behaviour of bus driver leaving my family ( young boy below 10 years ) before we come out of immigration @ SG checkpoint while returning from KL. Won’t recommend this bus ...
Very rude and unprofessional behaviour of bus driver leaving my family ( young boy below 10 years ) before we come out of immigration @ SG checkpoint while returning from KL. Won’t recommend this bus service and driver need some basic training
Scoo, 12/29/2024
Pls think twice before u purchase bus ticket from Cityline in future
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The purpose of the following reviews is to share your experience with Cityline Travel Pte Ltd so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact Cityline Travel Pte Ltd directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.
