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1065
customer reviews for FlixBus
(107 Ratings)
out of 5
5 Stars
18 %
4 Stars
4 %
3 Stars
6 %
2 Stars
5 %
1 Star
68 %
(958 Ratings)
out of 5
5 Stars
19 %
4 Stars
8 %
3 Stars
9 %
2 Stars
11 %
1 Star
54 %
Mara Gogolla, 9/28/2025
My husband got up to get water for his medication (diabetes, hypertension, hypothyroidism) and the bald driver started yelling at him, swearing, humiliating him, and treating him like trash. We were o ...
My husband got up to get water for his medication (diabetes, hypertension, hypothyroidism) and the bald driver started yelling at him, swearing, humiliating him, and treating him like trash. We were on a curve, and he could have politely asked him to sit down and wait a bit... but no! He yelled at my husband, "fatphobia," (fatphobia, an unacceptable prejudice), imitated him, and ridiculed him. A man in his 80s was outraged by the driver's rudeness and politely asked him to treat us with respect, but unfortunately, the driver also verbally abused him, yelling if this was a problem for him.
This is the second time we were mistreated by a driver from this company. I'm a 53-year-old woman with ADHD and a terrible anxiety attack due to the way we were treated. I had to go to the emergency room when I arrived in BCN because my blood pressure was very high (18/8) after being treated like garbage.
We are customers; we pay for the service; we don't travel as a favor. These drivers are unprepared to deal with human beings.
The bus was N728 from Milan at 3 AM to Barcelona Nord at 6 PM
Mara Gogolla on 09/26/2025 travelled from
Milan - Barcelonaand does not recommends FlixBus 👎
Greg Zadow, 9/21/2025
All was fine except for taking 6 hours instead of 4.
Seats & legroom okay. Driver could care less about passengers. Little if no English. Toilet was filthy. No toilet paper, soap or hand towels. Pee on the floor & smelt really bad. How can you offer a 1 ...
Seats & legroom okay. Driver could care less about passengers. Little if no English. Toilet was filthy. No toilet paper, soap or hand towels. Pee on the floor & smelt really bad. How can you offer a 15hr bus ride with no properly equipped toilet or toilet breaks at stops??!! Would not recommend.
Michelle on 08/05/2025 travelled from
Budapest - Dubrovnikand does not recommends FlixBus 👎
Ahmed , 7/11/2025
Extremely Disappointing Experience – Overcharged and Treated Rudely
I recently traveled with Flexibus from Newcastle to London Victoria, and it was my first—and definitely last—time using their servi ...
Extremely Disappointing Experience – Overcharged and Treated Rudely
I recently traveled with Flexibus from Newcastle to London Victoria, and it was my first—and definitely last—time using their service.
From the start, the driver repeatedly insisted I pay extra for my bag, without even a greeting or explanation. My bag was well within the allowed size and weight (and smaller than other passengers’ luggage), but he refused to listen and demanded £12, which I had to pay on the spot with no receipt provided. I was in a rush to catch a flight, so I had no choice but to comply.
After my journey, I contacted Flexibus customer service with proof of my bag’s size, the bank transaction, and their own luggage policy (which shows the extra charge should have been much less). The agent I spoke to was extremely rude and dismissive, simply repeating that they couldn’t help because I didn’t have a receipt. When I asked to escalate the issue to a manager, I was flatly refused.
I travel frequently and have never had such a negative experience with other companies—my bag is always accepted, even by airlines. The lack of professionalism and respect from both the driver and customer service was shocking.
Overall, this was a terrible experience. I felt overcharged, scammed, and completely unsupported. I will never use Flexibus again and would strongly advise others to be cautious.
We had bus booked Brussels to Anterwerp. While boarding the bus driver asked us to show passport. My husband showed the passport and kept in the laptop bag. We boarded the bus and kept the bag on abov ...
We had bus booked Brussels to Anterwerp. While boarding the bus driver asked us to show passport. My husband showed the passport and kept in the laptop bag. We boarded the bus and kept the bag on above compartment with other bag. While getting down at Antwerp our bag was missing from the bus. Nobody down from the bus and we checked everything. The bus did not have cameras and the driver was not supportive. We lost our passports, Ipad and laptop. Please take other transport options instead of choosing Flix bus.
Snehal on 04/15/2025 travelled from
Brussels - Antwerpand does not recommends FlixBus 👎
Anja, 2/6/2025
During the trip my suitcase was stolen. The drivers were extremely rude and yelling at me when I told them that my luggage is not in a trunk. Obviously there is no security check, so everyone is allow ...
During the trip my suitcase was stolen. The drivers were extremely rude and yelling at me when I told them that my luggage is not in a trunk. Obviously there is no security check, so everyone is allowed to take anyone's luggage with zero responsibilities. On the other hand, customer service was quite uninterested in helping me finding the suitcase. Flixbus never again, especially when I found out that it is quite common for luggage to be stolen.
Anja on 01/09/2025 travelled from
Budapest - Pragueand does not recommends FlixBus 👎
Kaliakra Kaliakra, 12/7/2024
Остались всем довольны. Особенно благодарны водителям за ответственность и инструктаж по прохождению границ
Kaliakra Kaliakra on 12/07/2024 travelled from
Kyiv - Budapestand recommends FlixBus 👍
Chatsopa Klinpun, 10/24/2024
The bus is quite good, on time.
Chatsopa Klinpun on 10/16/2024 travelled from
Vienna - Budapestand recommends FlixBus 👍
Julie Luxton, 10/16/2024
WAITING 4 MONTHS FOR A SIMPLE REFUND…
Had a trip booked for my son in June of this year 2024. Flixbus cancelled one leg of the trip and I immediately applied on their site for a refund. IT IS NOW MID ...
WAITING 4 MONTHS FOR A SIMPLE REFUND…
Had a trip booked for my son in June of this year 2024. Flixbus cancelled one leg of the trip and I immediately applied on their site for a refund. IT IS NOW MID OCTOBER, 4 MONTHS LATER AND NO REFUND IN SITE. Basically, FlixBus has stolen my money at this point. Dozens of emails and phone calls and STILL NOTHING. Their "customer service" is a tragedy not a service in the least. Shocking to run a business like this...... BUYER BEWARE!!!
Julie Luxton on 06/30/2024 travelled from
Amsterdam - Dortmundand does not recommends FlixBus 👎
Andy, 7/17/2024
unprofessional, unreliable and no customer service!!! waited in Miami Downtown and the bus just canceled.. no message or info! First and for sure last time!
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Please note:
The purpose of the following reviews is to share your experience with FlixBus so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact FlixBus directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.
