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FlixBus

In May 2018, German bus company, FlixBus, opened its first connections in the United States, having already established its office in Los Angeles. Famed for its signature green buses, FlixBus is committed to offering affordable, comfortable and eco-friendly alternatives to travel.

The company was founded in 2011, and is now one of the largest long-distance bus providers in Europe. FlixBus is represented by national branches, such as FlixBus Italia, FlixBus France and FlixBus Nordics. All in all, the company has gone from an intercity bus start-up to Europe’s leading bus provider, and offers routes to over 1,200 destinations in over 20 countries.

FlixBus currently offers connections throughout the southwest, including Los Angeles, Las Vegas, San Diego, Tucson and Phoenix, and plans to add more routes throughout the year. Like in Europe, FlixBus focuses on marketing, scheduling and booking operations, and works with regional, medium-sized bus companies.


1077 customer reviews for FlixBus

Rating in the United States
1.7
 76
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Rating international
 1001
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Latest customer review in the US


, 1/7/2020   
I am one to complain as things happen but when you advertise on your web ... I am one to complain as things happen but when you advertise on your website the FlixBus iconic pictures on the website and then show up with a generic white bus, this can be ap problem. My 1st bus to the location was the original FlixBus. This is incredibly frustrating. After speaking with the next FlixBus driver, I was notified that it's a FlixBus only parking lot and all some buses are contracted out meaning they can come in all shapes and sizes.. Great information now that I know. I try to contact the customer service line and the guy says he's just an advisor only and can't do anything. I'm really concerned for his position as it's pointless. Next step I ask to speak to a supervisor. He places me on hold and OF COURSE comes back and says there's no supervisor available. False advertising at it's finest. Hope they get what's coming to them. Will never take FlixBus or refer any friends to either. I told the guy that I was really unhappy and that I'd be putting a review in to warn others and he didn't have a care in the world. Pointless customer service!




Special Offers: Current Discounts and Coupons from FlixBus

Travel Tips: Take advantage of special rates and early bird promotions! Children under 15 may travel at reduced rates, and keep in mind that if you want to bring your bike, $10.99 will be charged. One large piece of luggage is free, and another will be accepted for an additional charge of $10.

Find special offers and current FlixBus Promo Codes here.



FlixBus Timetables

The FlixBus timetables are mainly determined by the frequency of a given route. The timetables are also created so that there are as many transfer options as possible available. Even if there is no direct connection between two stops, travelers can still reach their destination.



Popular Connections

Popular European Connections

It's no surprise that the FlixBus routes which connect two major cities are particularly popular. These include, for example, the Los Angeles – San Diego and Phoenix – Las Vegas connections. Routes such as these are frequented by passengers for city tourism, shopping trips or simply visiting friends and relatives.



Popular National Connections from FlixBus

Popular International Connections from FlixBus



Service and Comfort

The FlixBus fleet of buses is perfectly adapted to the requirements of modern travelers. As a rule, enough sockets are available – sometimes even at each double seat. The company also offers free Wi-Fi to keep passengers entertained during long bus trips. Even appetites are tended to with snacks and drinks being available for purchase at reasonable prices on board. Should there be a delay, FlixBus will always provide up-to-date information about estimated arrival and departure times on its homepage.

More information about the bus amenities and services of the bus provider FlixBus

free:
  • WiFi on Board
  • Restrooms
  • Power Plugs
  • Air-conditioning
  • Extra legroom
  • Compartments for hand-luggage
  • Luggage transportation
  • Delay message via SMS
extra charges:
  • Drinks
  • Snacks
  • Bike storage
  • Bulky luggage transportation



Rent FlixBus

In Europe, FlixBus also offers larger groups the possibility to rent a bus.This is an ideal option for school trips or larger outings within Europe, allowing for greater flexibility at a favorable price.

Here you can receive a non-binding offer for group travel: Rent FlixBus



The History of FlixBus

The History of FlixBus

The company, now known as FlixBus, was founded in 2011 under the name GoBus in Munich, Germany. The operator took on its final name in early 2013 and, because of the long-distance bus liberalization, launched four daily connections in southern Germany in February of the same year.

Due to the high demand for a cheap travel alternative, the FlixBus network was able to quickly expand its stops and routes. By January 2015, FlixBus and its largest German competitor, MeinFernbus, announced their intention to merge. Initially, the companies operated under the brand “MeinFernbus FlixBus,” but in May 2016, they opted to use the easier to understand name “FlixBus.” In terms of the design of the buses, it was decided to use the signature green coloring of MeinFernbus to emphasize the ecological aspect of long-distance bus travel.

In the following months and years, FlixBus continued to grow. This is partly due to the development of new international markets as well as the acquisition of numerous competitors. In 2016, FlixBus took over all continental connections of the British bus company, megabus. That same year Postbus, an association of Deutsche Post and the automobile club ADAC was also taken over. With the founding of FlixTrain GmbH, Flixbus decided to try its hand at the rail market by distributing tickets for the German long-distance train startup Locomore as well as the Austrian WESTbahn.

Today, Flixbus is present in more than 20 European countries, employs over 1000 people and welcomes around 40 million passengers a year – and the number is still growing.

In 2018, FlixBus looked beyond Europe, and made its first overseas expansion when a small team set up an office in Los Angeles. By May that year, the company opened its first routes throughout the southwestern region of the country, and plans to continue to expand its network throughout the USA.



Contact FlixBus

For questions or feedback, passengers can use the contact form on the provider's website. The FlixBus Hotline can be reached at (855) 626-8585. It is available 24 hours a day, seven days a week.



1/8

Rating for FlixBus in the USA

, 1/7/2020   
I am one to complain as things happen but when you advertise on your website the FlixBus iconic pictures on the website and then show up with a generic white bus, this can be ap problem. My 1st bus t ... I am one to complain as things happen but when you advertise on your website the FlixBus iconic pictures on the website and then show up with a generic white bus, this can be ap problem. My 1st bus to the location was the original FlixBus. This is incredibly frustrating. After speaking with the next FlixBus driver, I was notified that it's a FlixBus only parking lot and all some buses are contracted out meaning they can come in all shapes and sizes.. Great information now that I know. I try to contact the customer service line and the guy says he's just an advisor only and can't do anything. I'm really concerned for his position as it's pointless. Next step I ask to speak to a supervisor. He places me on hold and OF COURSE comes back and says there's no supervisor available. False advertising at it's finest. Hope they get what's coming to them. Will never take FlixBus or refer any friends to either. I told the guy that I was really unhappy and that I'd be putting a review in to warn others and he didn't have a care in the world. Pointless customer service!


, 1/6/2020   
Maybe Flixbus in Europe isn't as bad but I've taken 2 trips with them in the US and never will again. I was left stranded in Seattle for a full day after my ride was cancelled 2 hours late. Next day m ... Maybe Flixbus in Europe isn't as bad but I've taken 2 trips with them in the US and never will again. I was left stranded in Seattle for a full day after my ride was cancelled 2 hours late. Next day my bus is delayed AGAIN for over an hour. For $14.99, they ended up costing me over $100 for a hotel room and days of my time.


, 1/4/2020   
The pick up location was in the china town which is very unsafe neighborhood. Driver doesn’t speak in English, I asked about toilet, he thought I was asking about the seat. He was a rude chinese guy ... The pick up location was in the china town which is very unsafe neighborhood. Driver doesn’t speak in English, I asked about toilet, he thought I was asking about the seat. He was a rude chinese guy. While on the road he was always honking and waking up the passengers who were sleeping.
CheckMyBus-Team, 1/7/2020
Dear Kate,

Thank you for your message. We are sorry to hear that you had such a bad experience during your trip. Our advice is to contact the bus company you traveled with directly and req ...
Dear Kate,

Thank you for your message. We are sorry to hear that you had such a bad experience during your trip. Our advice is to contact the bus company you traveled with directly and request some information about the drivers themselves, for example, if they speak English or not for the next time you travel.

Best regards,
Your CheckMyBus Customer Support Team


, 1/3/2020   
Flixbus cancelled the trip after THREE hours of the bus delayed. They refused to refund my money back. They gave me so many absurd excuses until I gave up. I would never recommend this company to any ... Flixbus cancelled the trip after THREE hours of the bus delayed. They refused to refund my money back. They gave me so many absurd excuses until I gave up. I would never recommend this company to anybody.


, 12/27/2019   
Drivers are rude. They make minimum wage so they will do whatever it takes to make more money. They will tell you your luggage is too big or too heavy and demand cash payment. They will threaten to l ... Drivers are rude. They make minimum wage so they will do whatever it takes to make more money. They will tell you your luggage is too big or too heavy and demand cash payment. They will threaten to leave you behind if you do not pay. Buses do not have Wifi and they are VERY DIRTY.


, 12/26/2019                   
Ridden the Seattle to Spokane service twice round trip with no issues--clean, on-time, friendly.


, 12/14/2019   
I traveled with Flixbus for the first time on Nov 11 2019, at 22:45 from Rome to Milan. I sat on the corner back seat on the upper floor. Long story short, I was DESTROYED by bed bugs bites (see pi ... I traveled with Flixbus for the first time on Nov 11 2019, at 22:45 from Rome to Milan. I sat on the corner back seat on the upper floor. Long story short, I was DESTROYED by bed bugs bites (see pictures). The bugs bites gave me hitching and red skin for the next 2 weeks before and at 6 weeks I still have bumps and rough skin. It's awful! I contacted Flixbus through their website and they took ages to respond and did not want to take responsibility.


, 12/6/2019   
My husband and I recently took a trip to Europe. We prefer train as our primary mode of transportation but after an issue with one of our tickets, we decided last minute to try Flixbus despite the awf ... My husband and I recently took a trip to Europe. We prefer train as our primary mode of transportation but after an issue with one of our tickets, we decided last minute to try Flixbus despite the awful reviews it had. We both assumed most people review when they're mad/disappointed, so it was probably a little biased. Boy was I wrong! So very, very wrong. We arrived to our bus stop FORTY FIVE MINUTES EARLY because we were already at the departure train station. Since we'd never used a bus service before we wanted to be sure to be early and the first ones to check in (which starts 15 minutes before departure. We spoke to every bus driver, asking about how the buses work and verifying their destination wile trying to locate our bus). We asked our bus driver specifically if he was our bus driver. He didn't speak a word, he just rudely shook his head no and physically turned his back to us. Whatever.. I'm not that concerned with rude people so we went about our business. Our bus was scheduled to leave at 2:45 pm so by 2:30 we were quite concerned by the fact that our bus was not there yet so I called Flixbus. I was connected to a representative THIRTEEN MINUTES BEFORE DEPARTURE TIME and she (sounding very confused) told me the bus had already left because 90% of the passengers were on board. Excuse me, WHAT THE WHAT?! Not only did they leave early, we specifically asked the bus driver if it was him (twice! We also attempted to flag him down as he started to pull away- he rudely waved his hands at us while shaking his head no) and he lied to us. The lady on the phone did her best to help us but eventually said she'd have to send it up the chain and to call back in 15 minutes. So we did. I was connected with a different representative this time. He was polite and responsive at first but flat out lied to me multiple times and eventually became rude. (Just FYI, I always try to be polite even in stressful situations like this. Obviously it's not the representatives fault a


, 11/25/2019   
Never ever take the Flixbus ... very unprofessional. They cancel their services too often and ask you to take the next bus in 2 hours. A lot of times they dont start on time. Though their policy says ... Never ever take the Flixbus ... very unprofessional. They cancel their services too often and ask you to take the next bus in 2 hours. A lot of times they dont start on time. Though their policy says they will reimburse any other bus fare if they cancel the actual trip, they come up with their own versions not to do. In addition, you cannot call the customer care about these ... they only respond by email and turn around times are pathetic .. almost 2-3 weeks for each response. A lot of times the bus cancellations are not told and customer care doesn't pickup. The buses also widely vary in cleanliness, facilities (lots of times no power sockets, wifi, restroom not working etc) and comfort (smells bad and seats are not good). Couple of times it smelled filthy all through the trip. And drivers dont answer your questions. If you are fine with reaching your destination anytime (not according to schedule) and in any bus and its condition but cheap ... you should definitely consider. If not, please consider other buses. I wanted to give a zero star but I could not do so.


, 11/23/2019   
I made reservations for my daughter to depart from UCLA to arrive in San Diego.Flixbus changed her departure location to somewhere in downtown Los Angeles without asking my permission. Then when I go ... I made reservations for my daughter to depart from UCLA to arrive in San Diego.Flixbus changed her departure location to somewhere in downtown Los Angeles without asking my permission. Then when I go to cancel this erroneous booking they only refunded $9.99. What a ripoff! Nobody answers their phones. Their customer service is terrible! They have much improvement to make in the area of customer service.

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1/8

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