GotoBus: All info about their buses and services

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GotoBus

37 customer reviews for GotoBus

Rating in the United States
2.1
36
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Rating international
1
5 Stars
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1 Star


2/4

Rating for GotoBus in the USA

, 3/7/2019
Took bus from NYC to York, PA. Absolute worst experience ever. It was 17 degree outside and for whatever reason there was not heat in the bus. Everywhere you look people are shaking, shivering and squ ... Took bus from NYC to York, PA. Absolute worst experience ever. It was 17 degree outside and for whatever reason there was not heat in the bus. Everywhere you look people are shaking, shivering and squeezing. I usually don't leave reviews but this time I had to cause I thought I was going to die from hypothemia or contract an airborne disease. Bus also smells like pee. Don't take this bus if you care about your health.


, 1/12/2019
From Arizona to CA was a good trip except motion sickness. However I met a horrible and rude driver, Dan from Hoang bus. He did not allow us to step out when we wanted to say goodbye to my friend. W ... From Arizona to CA was a good trip except motion sickness. However I met a horrible and rude driver, Dan from Hoang bus. He did not allow us to step out when we wanted to say goodbye to my friend. We were busy loading and finding seats so we couldn't say goodbye. But I smiled and let it go. The problem is when I asked for the first seats due to my motion sickness which was empty all the way down to AZ. Dan said it is a policy. The seats are for employees only. We are talking about the wheel chair accessible seats. 4 seats were empty and nobody claimed these. Dan said I am too young to have motion sickness. Now he is a doctor. Haha. He asked me to get out of I do not like the service. Wow!! I was speechless of how rude he was. So I called to the company on the way. The lady who answered said same thing. I couldn't sit there and if I did not like I should get out from the bus. Hello, we are still moving. I have no doubt even if I would get off the bus they would not refund of $80 ticket price of 2. Ha. Very rude. It was my first experience of the Hoang bus and quite unpleasant is very restricted and polite expression.


, 12/27/2018
Expected a charter type bus similar to Mega Bus. Unfortunately, the bus doesn’t have a single amenity. When I reserved the tickets I was advised that we’d have a/c, outlets, wi-fi, and a restroom. I ... Expected a charter type bus similar to Mega Bus. Unfortunately, the bus doesn’t have a single amenity. When I reserved the tickets I was advised that we’d have a/c, outlets, wi-fi, and a restroom. I even googled to check out the type of bus we’d ride in. Had NONE of these things! I have 2 small girls with me on a now over 5 hr ride from Orlando to Miami. Seems no one was expecting this tiny bus. NEVER EVER AGAIN! Retry much a school bus painted pretty. Can’t wait for ride to end!!! Driver was nice - bus was pretty clean


, 12/18/2018
What is the address to your bus pick up
CheckMyBus-Team, 12/18/2018
Dear Lawrence, Thank you for your message. Which route would you like to travel? There are different bus pick-ups in different cities and with more information, we’d be happy to try to direct you to ... Dear Lawrence, Thank you for your message. Which route would you like to travel? There are different bus pick-ups in different cities and with more information, we’d be happy to try to direct you to where you need to go. Best regards, Your CheckMyBus Support
Theo Woods, 6/12/2019
Was just inquiring about fares and stations. Possible travel in 2 weeks.
CheckMyBus-Team, 6/13/2019
Dear Theo, Thank you for writing. Are there any specific routes you’d like to know about? We’d be more than happy to answer any questions you might have. Best regards, Your CheckMyBus Support


, 12/16/2018
I'm trying to get someone on a telephone
CheckMyBus-Team, 12/17/2018
Dear Laurel, Thank you for your message. You can contact GotoBus via their customer support number, which is +1-617-354-2101. Best regards, Your CheckMyBus Support


, 11/3/2018


, 10/2/2018
This “ bus “ was the worst experience of my 40 years of living. To begin with the four of us in the back with zero ac. Also it was a crappy fricking van it sucked.Another reason it was horrible was m ... This “ bus “ was the worst experience of my 40 years of living. To begin with the four of us in the back with zero ac. Also it was a crappy fricking van it sucked.Another reason it was horrible was my brother threw up in the back I’m not cleaning that I paid the money for this crappy thing fix this before I sue!!!!!!!!!! F u!


, 9/1/2018
This bus company is well disorganize, the buses are not clean, the drivers are not trained for the job, they were not on time and the sort, its the worse service you can get, you never can get a refun ... This bus company is well disorganize, the buses are not clean, the drivers are not trained for the job, they were not on time and the sort, its the worse service you can get, you never can get a refund, they have a phone that rings and no body pick up. I found bugs in the bus. They are always late. I is the worse Transport service I ever expirence, This bus service is CRAP!!!! Go Greyhound, they are on time, buses and rest rooms are clean, the bus is cleaned after every trip before using again.


, 8/24/2018
tried whole day to make reservation i called back as they required me to do i am staying for the last 3 hours on the phone untill now no body answered and i am still holding


, 8/19/2018
In the works of suing this company. Drivers never showed up to pick up location with 18 passengers waiting to be picked up for 3 hours. Could not get ahold of company by phone. No refund was given. Av ... In the works of suing this company. Drivers never showed up to pick up location with 18 passengers waiting to be picked up for 3 hours. Could not get ahold of company by phone. No refund was given. Avoid company! This company should be shut down.

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2/4

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