Reviews and Ratings for Intercape

I booked a bus ticket for my brother for the 28/04/2024. This bus was supposed to leave Butterworth at 16h40 and arrive in CPT just before 10am the next day, the bus was 5 hours late and it’s infeste ... I booked a bus ticket for my brother for the 28/04/2024. This bus was supposed to leave Butterworth at 16h40 and arrive in CPT just before 10am the next day, the bus was 5 hours late and it’s infested with cockroaches. They do not have a bus terminus in Butterworth, no proper waiting area, that place IS NOT SAFE!!!!!!! Intercape’s motto is “ safe, dependable, affordable” However their service is the opposite… it’s HORRENDOUS !!!!! I am so DISGUSTED!!!! The call centre agent’s aren’t helpful, no one has attended to my complaint and they just don’t give a f*%c…. THIS IS NOT VALUE FOR MONEY, NO PUNCTUALITY, NOT CUSTOMER CENTRIC… that was not it, the bus broke down in PE apparently there was an issue with the breaks!!! What mockery is that???? To whoever is reading this, DO NOT BOOK THIS NONSENSICAL TRANSPORT! DO NOT. ZERO STARS FOR ME.

No consideration for the customers, i booked my moms ticket two weeks before she teavelled, and on my way to drop her to catch the bus, they called to say the bus is cancelled ....i will never book th ... No consideration for the customers, i booked my moms ticket two weeks before she teavelled, and on my way to drop her to catch the bus, they called to say the bus is cancelled ....i will never book this bus ever again.....what an inconvenience. .. The rating is not even 1 , its 0

This is one of the worst buses to book and their service is very poor.

Very poor service drivers treat you like they doing you a favour no consideration for senior citizens

The bus service with intercape was thee most terrible trip i took. The toilet had a horrible smell, then the aircon was put on to kill the smell which made my trip even worse as it was cold outside an ... The bus service with intercape was thee most terrible trip i took. The toilet had a horrible smell, then the aircon was put on to kill the smell which made my trip even worse as it was cold outside and needed to be warm. The bus drove from Johannesburg to Newcastle without stopping even though the driver knew that the toilet was in the condition it was in. I couldn't eat and more exhausted than ever. What an unpleasant trip. I will advise everyone i know not to use intercape anymore

Our first bus trip to Johannesburg and as seniors were not treated well also had to tolerate a loud passenger for most of the trip. Missed our bus coming back due to being mis-informed as to pick up ... Our first bus trip to Johannesburg and as seniors were not treated well also had to tolerate a loud passenger for most of the trip. Missed our bus coming back due to being mis-informed as to pick up time

I would like to express my sincere gratitude towards Intercape bus services Both trips were superb 👌 stress free, super safe, incredibly efficient and phenomenal drivers 👏 well done Intercape!!!!

The bus was supposed to arrive at 11:55 pm but it only arrived at 01:30 am. The bus then arrives and we are told that the bus is full. Please help yourself and never book with Intercape. Worse part is ... The bus was supposed to arrive at 11:55 pm but it only arrived at 01:30 am. The bus then arrives and we are told that the bus is full. Please help yourself and never book with Intercape. Worse part is that we are receiving no communication from anyone. Worst bus experience.

I’ve always preferred travelling by bus over smaller public modes of transport until most recently. Woke up super early to catch an early bus, only for it to make tons of unnecessary stops then breakd ... I’ve always preferred travelling by bus over smaller public modes of transport until most recently. Woke up super early to catch an early bus, only for it to make tons of unnecessary stops then breakdown in the middle of nowhere. The bus driver didn’t even care to inform us of the situation, other than us having to wait for a bus that was “20 minutes away”. Hours went by with no signs of a bus nor a mechanic. We ended up spending an entire 4 hours motionless in Kuvukiland😒

Intercape is the worst bus to book. No good service. No aircon its stuffed. The bus is always dying. They were having so.many stops. Now the bus is dead. Haibo. I do not recommend Intercape.