Are you traveling by bus? Here are the answers to your most common questions.

Planning a bus trip is easier than it seems, especially with tools like CheckMyBus. This comparison tool allows you to find the best deals and routes available, showing detailed information about schedules, prices, and onboard services. Once you've selected the option that best suits your needs, you'll be redirected to the company's website to complete your purchase. It is important to note that CheckMyBus does not sell tickets directly, but facilitates comparison between different operators. In addition, booking in advance can help you get better prices and secure your seat.

Key tips:

• Advance purchase: Booking in advance can offer discounts and greater availability.
• Payment methods: Companies usually accept credit cards, debit cards and, in some cases, PayPal.
• Ticket changes: Most companies allow changes up to 2 hours before departure, although additional charges may apply.
• Cancellations: You must contact the bus company directly to arrange cancellations and refunds.
• Customer service: If you have any questions, check the company's support channels or social media.

One of the advantages of traveling by bus is the flexibility in terms of luggage. Generally, you are allowed to bring one suitcase weighing up to 30 kg in the luggage compartment and one piece of hand luggage that fits in the overhead compartments. If you plan to bring bulky items such as bicycles or surfboards, this is possible, but they usually require proper packaging and the payment of a supplement. As for pets, their transport is subject to restrictions: on domestic routes, they can travel in the hold inside an approved carrier, while on international routes, they are generally not allowed.

Recommendations:

• Check baggage policies: Each airline may have specific rules regarding weight and dimensions.
• Sports equipment: Proper packaging and prior consultation with the airline are essential.
• Pets: Make sure you comply with the requirements and restrictions for transporting them.
• Valuables: Always carry them with you in your hand luggage.
• Claims: In case of loss or damage, contact the company immediately and keep your ticket.

Knowing where and when to board your bus is crucial for a smooth trip. CheckMyBus provides detailed information about departure and arrival stations, including maps to help you find your way around. It is advisable to arrive at least 30 minutes in advance, especially if you have extra luggage or require special assistance. Keep in mind that stations can be large and busy, so having extra time will allow you to find your platform without rushing.

Suggestions:

• Check the exact location: Use the maps provided by CheckMyBus to locate the station.
• Arrive early: 30 minutes before departure is a good rule of thumb.
• Identify your bus: Check the route number and destination on the vehicle.
• Be aware of changes: Stops may vary; stay informed.
• Assistance: If you need help, look for station or company staff.

Traveling by bus is an economical option, and many companies offer additional discounts for certain groups. Students, seniors, and large families may be eligible for reduced fares, although conditions vary depending on the company and route. It is important to present the appropriate documentation at the time of purchase or when boarding the bus. In addition, some companies offer special rates for large groups, which may be ideal for school trips or family vacations.

Considerations:

• Student discounts: Check the company's policies and present your student ID.
• Senior citizen rates: People over 60 can access reduced prices.
• Large families: Some companies offer special discounts; check the requirements.
• Large groups: For groups of more than 20 people, consider renting a bus.
• Advance reservations: Secure your discounts by booking in advance.

The safety and comfort of all passengers is a priority when traveling by bus. Children under the age of 4 must be accompanied by an adult, and in some cases, authorization from legal guardians is required for minors to travel alone. For people with reduced mobility, many companies have adapted buses, but it is advisable to inform them in advance to guarantee the availability of these services. In addition, if you are traveling with a baby, consider bringing an appropriate restraint system, as not all buses have child seats.

Key points:

• Accompanied minors: Mandatory for children under 4 years of age.
• Authorizations: Check the policies for minors traveling alone.
• Accessibility: Inform the company if you require special assistance.
• Restraint systems: Bring your own baby seat if necessary.
• Onboard assistance: Some companies offer trained staff to assist you.

Modern buses offer a variety of services to make your trip more enjoyable. From free Wi-Fi to power outlets for charging your devices, reclining seats, and entertainment systems, amenities vary depending on the company and type of bus. It is important to check which services are available on your specific route, as not all buses offer the same amenities. In addition, some companies offer premium services with greater amenities for an additional cost.

Common services:

• Wi-Fi: Available on many routes, although quality may vary.
• Power sockets: For charging your devices during the journey.
• Reclining seats: Greater comfort for long journeys.
• Onboard entertainment: Individual screens or audio systems.
• Toilets: Available on most long-distance buses.

Although it is uncommon, your luggage may be lost or damaged during your trip. In such cases, it is essential to act quickly. Upon arrival at your destination, request the complaint book or contact the company's customer service department. Keep your ticket and any baggage receipts, as they will be necessary to file a claim. It is also advisable to document the contents of your luggage and its condition before your trip.

Steps to follow:

• Immediate complaint: Inform the company as soon as you detect the problem.
• Documentation: Keep tickets and baggage receipts.
• Evidence: Take photos of the damage or your luggage before your trip.
• Contact: Use the company's official channels to file your claim.
• Follow up: Stay in touch with the company until the incident is resolved.

For travelers who are always on the move, the CheckMyBus mobile app offers a seamless experience for finding and booking bus tickets. Available for both Android and iOS devices, the app ensures you can plan your trip from anywhere—whether you're sitting on your couch or waiting in line for coffee.

• Features Galore: The app allows you to search for bus routes, compare prices, and book tickets—all from the palm of your hand. It also offers filters to customize your search and supports multiple languages and currencies.
• Travel History: A handy feature that saves your recent searches, making it easier to revisit and book frequent routes.

Are you also interested in other topics relating to long-distance bus travel? You can find many more articles on booking, passenger rights and more on the overview page of our blog. There you will find the following articles, among others: