Reviews and Ratings for Book A Ride

The worst service I've ever seen.

Horrendous customer service. Don't make the mistake of booking with this scam of a bus service. I had to cancel a ticket, for which I was given a voucher to redeem. When I tried to redeem that voucher ... Horrendous customer service. Don't make the mistake of booking with this scam of a bus service. I had to cancel a ticket, for which I was given a voucher to redeem. When I tried to redeem that voucher at a later time, I was told the credit had been applied, so I proceeded with the purchase. IT CHARGED MY CARD A SECOND TIME for a total of $124 lost. I ended up cancelling the second booking to try and get a refund for the extra charge but they simply gave me a voucher again. It didn't let me redeem the initial voucher until I booked about an hour before the departure date; clearly giving limited access to me because I was attempting to use the unused credit. The second voucher has been sitting unused in my account for a month and a half and I have been reaching out to their emails to absolutely no avail. DONT USE THIS SERVICE. Will have to go through my bank to report as a fraudulent charge to get my refund.

Since their refund policy is “under no circumstances” I have no choice but to write a scathing review. I booked a round trip from Toronto to Montreal. On the way there, they gave me no confirmation of ... Since their refund policy is “under no circumstances” I have no choice but to write a scathing review. I booked a round trip from Toronto to Montreal. On the way there, they gave me no confirmation of a bus or driver, so I went to the first Book A Ride bus I found, at the same time I was set to leave. The driver, without looking at the location scanned my ticket and let me on. Fast forward three hours, the driver pulls over on the side of the high way and says “none of you are going to Montréal, right ?” Turns out, this bus was actually to Ottawa, and so they had to reroute so I would still get to Mtl. I get picked up in a random town in a random non-descript black van that takes me the rest of the way, an hour later than I had anticipated. Then this morning, apprehensively, I get ready for my venture back. I get to my designated place half an hour early. This time, I do receive notification that I will be picked up in the black van again, hooray! If not for the fact the driver was an hour late, with no notice given whatsoever. Apparently he got stuck in snow, an unforeseen circumstance but made inexcusable by the fact I wasn’t contacted. Thankfully, I met someone taking the same trip as me, we had planned to take a RideShare instead. Until randomly we get a call that the driver has arrived, and picks us up (again, we had no choice, the ride is unrefundable). Overall, horrendous experience, the worst I’ve had on my travels. I would not recommend using this company unless you are desperate. There is no where to contact anyone, they do not keep you up to date, their so called tracking software did not work (at least for my trips). I am so beyond disappointed.

This book a ride company is fraudulent and faceless that operates out of nowhere. Its more like a ghost, it left me stranded in the middle nowhere. Nobody should take them seriously or travel with the ... This book a ride company is fraudulent and faceless that operates out of nowhere. Its more like a ghost, it left me stranded in the middle nowhere. Nobody should take them seriously or travel with them ever again.

I booked a ticket from Toronto Pearson Airport to Windsor and the bus just did not show up. No notification from the company about the bus being delayed or cancelled. The bus tracker on the website di ... I booked a ticket from Toronto Pearson Airport to Windsor and the bus just did not show up. No notification from the company about the bus being delayed or cancelled. The bus tracker on the website did not work either. I was worried about missing the bus so I stood outside in the cold for as long as I could (2 hours) until I was too cold to function and gave up. No customer service number. I filed a ticket on their website but only got an automated email response. There are many bad reviews about this company on Trust Pilot, Reddit, Better Business Bureau with similar stories about the bus never coming. Do not book a ticket with this company. There are many other bus companies with fares that may be a bit higher, but at least conduct their business with integrity.

Worst bus service ever! Have a trip from Toronto to Montreal on Dec 25. The funny part is the ticket shown the exact details where to and from. But when the driver show up, he said that he is going to ... Worst bus service ever! Have a trip from Toronto to Montreal on Dec 25. The funny part is the ticket shown the exact details where to and from. But when the driver show up, he said that he is going to Ottawa? We have to send ticket to them through email several times and received back that they are turning back for us, but when they arrived, they said that they will just drop us off in Ottawa and some other drivers will pick us up from there to Montreal? What kind the service is that? Ridiculous! Not recommend this bus by any chance, ever if gonna to try it!

The driver WAS WATCHING A MOVIE

They are always late. But the last time was crazy. I was waiting with a group of people for two hours. The bus never stopped at the bus terminal and when I wanted to complain about, the company accuse ... They are always late. But the last time was crazy. I was waiting with a group of people for two hours. The bus never stopped at the bus terminal and when I wanted to complain about, the company accused all of us just missing the bus. It wasn't my first or the 30 times to book a bus, so they just provided me with some excuses for not giving my money back. DONT recommend booking with them.

worst bus service ever it’s crazy that they still practice. cancelled many trips with no phone number to contact. do not fall for the prices

I travelled with book a ride oct 28th, 2023 from Whitby to Ottawa. I was left stranded in Kingston, on by the driver while using the bathroom in starbucks. I ended up having to pay for another trip in ... I travelled with book a ride oct 28th, 2023 from Whitby to Ottawa. I was left stranded in Kingston, on by the driver while using the bathroom in starbucks. I ended up having to pay for another trip in the middle of the night. This was a scary and traumatic experience. After being left my belongings were then stolen, my luggage was not returned. The contact number for this companys is fraudelent and not in service. Customer support proceeded to respond nine hours later to tell me that my stuff was not found. how convenient. please do not book with this company. I am university student, my 2000 laptop and books all gone.