More information about the bus amenities and services of the bus provider Coach USA
free:
- Compartments for hand-luggage
- Luggage transportation
10 customer reviews for Coach USA
Rating in the United States
1.6
10
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Latest customer review in the US
Seifali Desai, 4/26/2019
Bus 20 is a nightmare, today (like most days) the bus was essentially tw ... Bus 20 is a nightmare, today (like most days) the bus was essentially two hours late, so people were just waiting outside at the bus stop freezing in the rain. This bus is almost never on time, and has made me late for work every single day, and I take the bus TWO HOURS before work starts. It's even more frustrating because there is no assistance from their customer service department. I also don't understand how one bus can show up in the span of two hours during RUSH HOUR. Every time there is minor drizzling outside it ends up coming late, it's like they forget how to drive when the sky turns grey. Thousands of people depend on this bus to get to NYC, etc., and I know all of these people are essentially late all the time because of the bus. There is no consistency, yet they love increasing their prices. Maybe instead of spending money on new buses you should try to work towards creating a more efficient system. This bus is a joke, and the worst form of public transportation. I would give it 0 stars if I could. Rating for Coach USA in the USA
Seifali Desai, 4/26/2019
Bus 20 is a nightmare, today (like most days) the bus was essentially two hours late, so people were just waiting outside at the bus stop freezing in the rain. This bus is almost never on time, and ha ... Bus 20 is a nightmare, today (like most days) the bus was essentially two hours late, so people were just waiting outside at the bus stop freezing in the rain. This bus is almost never on time, and has made me late for work every single day, and I take the bus TWO HOURS before work starts. It's even more frustrating because there is no assistance from their customer service department. I also don't understand how one bus can show up in the span of two hours during RUSH HOUR. Every time there is minor drizzling outside it ends up coming late, it's like they forget how to drive when the sky turns grey. Thousands of people depend on this bus to get to NYC, etc., and I know all of these people are essentially late all the time because of the bus. There is no consistency, yet they love increasing their prices. Maybe instead of spending money on new buses you should try to work towards creating a more efficient system. This bus is a joke, and the worst form of public transportation. I would give it 0 stars if I could. C M, 11/8/2018
This bus route/line is one of the most horrible services I’ve witnessed in my whole 27 years of living. It makes no sense for you to wait a hour for a bus to come, when on the timestamps buses are sup ... This bus route/line is one of the most horrible services I’ve witnessed in my whole 27 years of living. It makes no sense for you to wait a hour for a bus to come, when on the timestamps buses are suppose to come. EVERYNIGHT from 8:11pm to 9:06 i wait for 1 bus to come. this bus line is so horrible it honestly should be free because of false advertisement. Renee lloyd, 9/4/2018
Coach USA has consistently been a horrible experience for the past year. Currently stranded at Ohare airport because they cancelled their last 2 shuttles without updating their website! Its September ... Coach USA has consistently been a horrible experience for the past year. Currently stranded at Ohare airport because they cancelled their last 2 shuttles without updating their website! Its September and it rained. Thats it! I prepaid for my ticket! They cancelled on me! This is unacceptable service. Tom Lab, 8/6/2018
Coach USA from Notre Dame (South Bend) to O'hare has been a repeated frustrating, stressful experience. In the past couple months, the Coach USA is 0 for 4. Twice they cancelled their bus leaving us ... Coach USA from Notre Dame (South Bend) to O'hare has been a repeated frustrating, stressful experience. In the past couple months, the Coach USA is 0 for 4. Twice they cancelled their bus leaving us stranded. On June 15 they cancelled their 6:10pm at Notre Dame and after we called several times they kept telling us it was just late. On August 6 the 410am bus was over half an hour late in picking up at Notre Dame and an hour late getting to O'hare and there aren't any earlier options that early in the morning. On July 8 they totally cancelled their 4:50pm bus from O'hare to Notre Dame. On April 15th their last bus that Sunday evening stopped on the shoulder of the highway for over half an hour as the driver said he couldn't drive longer due to the limit of hours he can legally drive and they waited 45 minutes additional in a hotel parking lot and finally an Uber drive took us the last hour to Notre Dame arriving hours late after 4am. These are my latest four experiences with Coach USA. The employees said these problems are due to new 2018 ownership and management. It is much cheaper and dependable to take the Chicago CTA to downtown and then the South Shore or with multiple passengers just rent a car in South Bend and drop it off at O'hare or the other way around. DEBORAH FOWLER, 7/10/2018
Always late!!!
Evelyn Austin, 4/24/2018
What are ur prices for round trip tickets
CheckMyBus-Team, 4/25/2018
Dear Evelyn,
Thank you for your message. How much a round trip ticket will cost will depend on which connection you would like to book. Typically, round trip fares are computed at 2 times ... Dear Evelyn,
Thank you for your message. How much a round trip ticket will cost will depend on which connection you would like to book. Typically, round trip fares are computed at 2 times the one-way fare for a route.
Best regards,
Your CheckMyBus Support
Thank you for your message. How much a round trip ticket will cost will depend on which connection you would like to book. Typically, round trip fares are computed at 2 times ... Dear Evelyn,
Thank you for your message. How much a round trip ticket will cost will depend on which connection you would like to book. Typically, round trip fares are computed at 2 times the one-way fare for a route.
Best regards,
Your CheckMyBus Support
Csilla Miklos, 4/9/2018
We had a nice trip from NYC to Washington DC.
Kathleen Harrell, 2/28/2018
Darlene is right! I travelled on 2/17/2018 and had a very short time to collect my luggage at Midway and try to catch the 1:05 pm bus to Notre Dame stop. With 5 min. to spare I headed to door 4 as I ... Darlene is right! I travelled on 2/17/2018 and had a very short time to collect my luggage at Midway and try to catch the 1:05 pm bus to Notre Dame stop. With 5 min. to spare I headed to door 4 as I had done the previous year. No bus. Learned that Coach USA had changed pick up area so I missed it. Another two hour wait. The bus that was supposedly due at 3:05 came at 3:45. I had asked the ground transport desk if Coach had different time schedule. He stated that Coach does not communicate with them. I normally have to transfer from one bus to another in Highland IN but this time the driver took my suitcase into the station and I learned that the bus was not going to my destination until 6:20 pm. It was then 4:50pm. When the bus came I was the only one who would have been going on that bus. Apparently, the powers that be cancelled it. Then the station employee stated she would get me a room! Not happening. Finally, she called an Uber driver. In the meantime three men came in who were going to SB. She called an Uber driver for them also. I asked why I could not just go with them but just then my driver pulled up. Thankfully, it was a good experience. I really am soured on Coach USA and am in no hurry to use them again. Darlene, 2/14/2018
USA COACH HAS BECOME UNRELIABLE, I HAVE HAD TO TAKE AN UBER TWICE BECAUSE USA COACH DRIVERS FAILED TO SHOW FOR WORK AND BUSES BEING EXTREMELY LATE. IT MAKES ME NERVOUS NOT KNOWNING WHETHER I'M GOING ... USA COACH HAS BECOME UNRELIABLE, I HAVE HAD TO TAKE AN UBER TWICE BECAUSE USA COACH DRIVERS FAILED TO SHOW FOR WORK AND BUSES BEING EXTREMELY LATE. IT MAKES ME NERVOUS NOT KNOWNING WHETHER I'M GOING TO MISS MY FLIGHT OR IF A BUS IS GOING TO SHOW-UP AT THE AIRPORT FOR MY RIDE BACK TO USA COACH'S LOT. I HAD NO PROBLEMS IN THE PASS. THEY NEED RELIABLE WORKERS TO HAVE A GROWING COMPANY THAT PASSENGERS CAN DEPEND ON. nicole glover, 8/24/2017
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