140 customer reviews for Greyhound US
(128 Ratings)
out of 5
5 Stars
41 %
4 Stars
23 %
3 Stars
24 %
2 Stars
2 %
1 Star
9 %
(12 Ratings)
out of 5
5 Stars
58 %
4 Stars
8 %
3 Stars
8 %
2 Stars
8 %
1 Star
17 %
DONT TRUST GRAYHOUND FOR SAFE TRAVEL.
My name is Wm Bissell, We bought a ticket for our family friend to go from Harrisburg, PA. to El Paso Tx.
( Booking Number 329 582 1507 ). Now Ms. Pena is here ...
DONT TRUST GRAYHOUND FOR SAFE TRAVEL.
My name is Wm Bissell, We bought a ticket for our family friend to go from Harrisburg, PA. to El Paso Tx.
( Booking Number 329 582 1507 ). Now Ms. Pena is here from Cuba, She arrived in 2023 & was given asylum paperwork, a work permit, & a future court date. She was traveling just fine & made it all the way to St Louis bus terminal & boarded a transfer bus to Dallas. After arriving in Dallas she needed to transfer again to another bus to El Paso.
Well between St Louis & Dallas they make multiple quick pick up spots usually 15 or 30 minute stops. At one of the stops armed ICE Agents boarded the bus & told the bus driver they were performing a ID check. Then proceeded to ask random people for their Identification. upon removing a couple of people already, Ms. Pena showed the officers her paperwork, then they removed her off the bus & sent her to a detention facility & now nobody knows where she is.
1. Why is a Grayhound bus driver allowing ICE agents on a bus just to perform random ID checks without a warrant. This is illegal, there is no probable cause. Especially in the middle of the united states, nowhere near a border city or town. Ms. Pena is a caregiver, not a criminal.
My advise do not take a Grayhound bus anywhere, they are working with immigration at major bus stations all throughout the US & allowing ICE to board buses at random places with no warning & without warrants and just taking people off & disappearing them.
Very disappointed with Grayhound.
William Bissell on 10/13/2025 travelled from Harrisburg, PA - El Paso, TX and does not recommends Greyhound US 👎
Truly horrible experience. Not even worth one’s on the rating list. I’ll never use greyhound again and will tell everyone not use this company!
Joseph Simon on 09/18/2025 travelled from Newark, NJ - Pennsburg, PA and does not recommends Greyhound US 👎
This letter I wrote to the Greyhound Bus Company explains their abusive and fraudulent practices:
To the Greyhound Company,
On Sunday, May 12, my bus (Booking No.: 3160923101) from Framingham, MA to ...
This letter I wrote to the Greyhound Bus Company explains their abusive and fraudulent practices:
To the Greyhound Company,
On Sunday, May 12, my bus (Booking No.: 3160923101) from Framingham, MA to Lee, MA was supposed to depart at 2:45pm from the Framingham Station, I arrived at 2:30pm. There were 4 other people waiting with me for the same bus. The website indicated the bus was delayed 2 hours, so we waited until 4:45pm but still the bus was not there at 4:45pm.
At 5:15pm I decided to call a taxi and go home and from my home, I decided to drive to Lee, MA in my own car.
On Monday, May 13, I requested a refund from Greyhound, and their response was that I boarded the bus at 4:45pm therefore I am not entitled to a refund.
This is an abusive and fraudulent practice and I am demanding an apology and a full refund of my ticket. At this point, I am not doing it for the $31.48 that I lost but for the modus operandi of a company without principles who doesn’t care about their customers.
I am attaching the receipt from the taxi that picked me up at 5:31pm from the Framingham station and the receipt from the EZ Pass Mass Pike toll indicating that my car took exit 2 in Lee, MA at 7:12pm on May 12th.
If I could give a negative five stars I would. Not only was the bus in disgusting condition. Dust piled so thick, missing light covers with disgusting molded looking particles, a loose panel that mad ...
If I could give a negative five stars I would. Not only was the bus in disgusting condition. Dust piled so thick, missing light covers with disgusting molded looking particles, a loose panel that made a loud cracking sound every single we hit even the smallest bump, and a dirty sock crammed into a light socket. When brought to the attention of the company they just kept saying they could not give my money back. So I asked to refund my ticket that has not been used to make other travel arrangements and they would not do that either. Greyhound is no longer leading the pack in the bus travel industry. Their facilities are sub par. Bus are not even that and the customer service totally sucks. Travel Amtrack! The train is nice and roomy. The train is clean and it’s a comfortable ride. I wouldn’t send my dog on a greyhound. Wish I could attach the photos. Hit me up if you need to see them’
Bus was seven hours late, which ruined my one night trip. The communication around this was terrible, I waited 4 hours before they told us it’d be 3 more, which meant my plans were no longer feasible. ...
Bus was seven hours late, which ruined my one night trip. The communication around this was terrible, I waited 4 hours before they told us it’d be 3 more, which meant my plans were no longer feasible. I wrote to customer service requesting a refund, they refused a refund or voucher of any kind, partial or full. Never doing this again, and warning all my friends.
Left us stranded in Louisville, KY. Relief driver just drove off without announcing departure to the passengers. Lost my baggage and carry-on, and cannot get through on any phone number except to the ...
Left us stranded in Louisville, KY. Relief driver just drove off without announcing departure to the passengers. Lost my baggage and carry-on, and cannot get through on any phone number except to the call center which is not even in this country. Filed a lost baggage claim and have never heard back from it. I will NEVER travel by bus again!
Its amazing this company is still in business. The deivers are terrible the sevice is bad. i was on a bus form Nebraska to Sacramento and it was a nightmare. The second bus driver change, wouldn’t com ...
Its amazing this company is still in business. The deivers are terrible the sevice is bad. i was on a bus form Nebraska to Sacramento and it was a nightmare. The second bus driver change, wouldn’t come out and we were 3 hours late when we got to vegas then the stupid ***** (edited by admin) woman allowed the ******* (edited by admin) bus to leave and she then proceeded to go off, and wonder of all wonders be unprofessional, yelling at me for her stupidity. That made me miss the next bus in LA so after 2 ******* (edited by admin) days on a bus and and another day and a half still to go I caught a plane, bc i would never have made my next bus and greyhound determined THERE WAS NO DELAY!! Refused to issue me even a partial refund. I will be disputing it with my credit card company. We need a competitor to this **** (edited by admin) of a company bc then this crap won’t happen as long as the new company doesn’t hire ******* ***** (edited by admin)
Left us stranded in St. George, UT for over 24 hours. No food, no water, no lodging, no communication, no cares given.
I booked a ticket to be picked up in Huntsville, Alabama to Columbus, Ohio in May if 2022. I showed up at the pickup point in a gas station parking lot.. There were probably about ten other people the ...
I booked a ticket to be picked up in Huntsville, Alabama to Columbus, Ohio in May if 2022. I showed up at the pickup point in a gas station parking lot.. There were probably about ten other people there as well. We all waited for a good hour and a half past the pickup time before were told that the bus had driven by our stop and it was on its way to the next one in Nashville. I was told by some of the people waiting that this oñwas the second night in a row it had done this. I ended up catching an Uber back to a relative's house where u had been staying. I tried contacting Greyhound for a refund and they told me one wasn't available because I had paid a reduced fee. I will never ever try to use their service again.
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