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Find out about the experiences of other customers who have traveled with StarMart Express or submit your own rating for StarMart Express.
10
customer reviews for StarMart Express
(8 Ratings)
out of 5
5 Stars
0 %
4 Stars
0 %
3 Stars
12 %
2 Stars
25 %
1 Star
62 %
(2 Ratings)
out of 5
5 Stars
0 %
4 Stars
0 %
3 Stars
0 %
2 Stars
0 %
1 Star
100 %
Siddik, 10/19/2025
Here’s a polished and professional version of your message:
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Subject: Complaint About Poor Service and Driver Attitude – KL to SG Trip on 18/10/25
I would like to share my recent bad experience ...
Here’s a polished and professional version of your message:
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Subject: Complaint About Poor Service and Driver Attitude – KL to SG Trip on 18/10/25
I would like to share my recent bad experience during my journey from Kuala Lumpur to Singapore on 18/10/2025.
1. The scheduled departure time was 9:30 PM, but the bus only departed at 9:54 PM.
2. The driver’s attitude was extremely rude. He was a Malaysian Indian driver who was using his mobile phone while driving and responded rudely to passengers when asked general questions.
3. After completing the Singapore immigration check, we returned to the designated waiting area, but the bus had already left. It did not even wait for 15 minutes.
4. We arrived at Singapore ICA around 3:30 AM, and after realizing the bus had left, we were forced to wait for nearly 3 hours before catching another Smart Mart Express bus to reach Golden Mile.
Overall, it seems the company is focused only on making money without showing any care or concern for passengers’ comfort and safety.
I have also attached the bus and driver’s photo for your reference.
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Would you like me to make it sound more formal (for official complaint email) or more casual (for social media post/review)?
Siddik on 10/18/2025 travelled from
Kuala Lumpur - Singaporeand does not recommends StarMart Express 👎
SHAIK SULAIMAN, 8/25/2025
Worst bus service ever! I will never book with them again. The driver was extremely rude and totally unprofessional.
First, they gave wrong bus information – at first it was PRN6, later suddenly chan ...
Worst bus service ever! I will never book with them again. The driver was extremely rude and totally unprofessional.
First, they gave wrong bus information – at first it was PRN6, later suddenly changed to PPD6666. No proper communication, no punctuality. Such irresponsible management!
The driver’s behavior was horrible. I had some food in my bag and wasn’t even eating inside the bus, but he started shouting at me and forced me to keep it in front of him until the end of the trip. Who gives him the right to dictate such nonsense to paying passengers? Totally disrespectful and humiliating.
This company clearly doesn’t care about passengers, time, or basic manners. Very poor service, worst experience ever. I strongly warn others – think twice before booking this bus!
SHAIK SULAIMAN on 08/24/2025 travelled from
Singapore - Kuala Lumpurand does not recommends StarMart Express 👎
BALACHANDRAN MANIMARAN, 6/30/2025
I am writing to express my concern regarding the behavior and service of the bus driver during a recent 12-hour tour trip.
While I understand and respect the rule about not consuming food or snacks o ...
I am writing to express my concern regarding the behavior and service of the bus driver during a recent 12-hour tour trip.
While I understand and respect the rule about not consuming food or snacks on the bus for cleanliness, I am disappointed that passengers were not even allowed to keep snacks or food items inside their handbags. Many families, including those with children, were on board, and such restrictions made it very difficult to manage basic needs.
The trip included only two petrol station stops, and even those were strictly limited to toilet use only – no time was given to buy any snacks or drinks. There was only one stop at a food court, and we were given just 20 minutes. The place was very crowded, and most passengers couldn’t get food in that short time.
Furthermore, the bus driver was not friendly and spoke very rudely to passengers. His tone and attitude were unprofessional and disrespectful, especially considering that this was a family-friendly tour.
I hope you will take this feedback seriously and ensure better service and more humane treatment of passengers in future trips. Families travel to enjoy and relax, not to face unnecessary stress and discomfort.
Thank you for your attention.
BALACHANDRAN MANIMARAN on 06/29/2025 travelled from
Cameron Highlands - Singaporeand does not recommends StarMart Express 👎
Rahim, 3/22/2025
Akq 96.. 2 Indian driver... Kepala butoh.. bus start moving 11am.. the bus arrive time 6pm.. the stop bus every r&r and he go to asked at foreign "" bangala, Indonesia. Rm 50.. and rm 60 for Kl...I a ...
Akq 96.. 2 Indian driver... Kepala butoh.. bus start moving 11am.. the bus arrive time 6pm.. the stop bus every r&r and he go to asked at foreign "" bangala, Indonesia. Rm 50.. and rm 60 for Kl...I ask 3 time...but ur driver answer Star mart never pay salary so I searched money... ....f...why ur driver do like this..
ALN6666 bus driver smokes while driving.when told to stop smoking.he challenged me to drive the bus instead.told me smoking keeps him awake while driving.felt he should be sacked if he cannot hold his ...
ALN6666 bus driver smokes while driving.when told to stop smoking.he challenged me to drive the bus instead.told me smoking keeps him awake while driving.felt he should be sacked if he cannot hold his job well instead of killing us with secondhand smoke
victor on 11/24/2024 travelled from
Kuala Lumpur - Singaporeand does not recommends StarMart Express 👎
Syuheart92, 11/4/2024
Tolong jangan naik bas STAR MART!
Saya dan anak2 sampai sebelum waktunya. Tunggu dlm 20minit kami cuba contact REDBUS untuk bertanya status bas kami. Suddenly, pemandu bas call kami dan menyatakan b ...
Tolong jangan naik bas STAR MART!
Saya dan anak2 sampai sebelum waktunya. Tunggu dlm 20minit kami cuba contact REDBUS untuk bertanya status bas kami. Suddenly, pemandu bas call kami dan menyatakan bas telah bergerak dan yang menambahkan kemarahan kami apabila pemandu bas bagitahu mereka NAIK VAN, BUKAN BAS, INI ARAHAN DARI COMPANY! Pemandu tu bercakap dgn kasar. Saya dgn marah kerana tidak dapat notis atau makluman awal berkenaan pertukaran BAS kepada VAN tapi mengapa bertukar kepada VAN sedangkan saya bayar dengan kadar BAS???
BAS STAR MART PALING TERUK BAS DI MALAYSIA 👎🏾
Syuheart92 on 11/02/2024 travelled from
Parit Buntar - Kuantanand does not recommends StarMart Express 👎
SUCCESS DIGITAL SOLUTIONS, 10/5/2024
Terrible experience,aircon faulty still provide servce
SUCCESS DIGITAL SOLUTIONS on 10/05/2024 travelled from
Johor Bahru - Malaccaand does not recommends StarMart Express 👎
Ho, 8/12/2024
Terrible bus service provider, keep route here and there picked up passager and request u change bus at TBS, driver keep stopping and driver drive very unsafe and terrible. It took me 11hrs plus from ...
Terrible bus service provider, keep route here and there picked up passager and request u change bus at TBS, driver keep stopping and driver drive very unsafe and terrible. It took me 11hrs plus from sitiawan to skudai
Ho on 08/12/2024 travelled from
Sitiawan - Skudaiand does not recommends StarMart Express 👎
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The purpose of the following reviews is to share your experience with StarMart Express so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
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