Find out about the experiences of other customers who have traveled with StarMart Express or submit your own rating for StarMart Express.
16
customer reviews for StarMart Express
(13 Ratings)
out of 5
5 Stars
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4 Stars
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3 Stars
15 %
2 Stars
31 %
1 Star
54 %
(3 Ratings)
out of 5
5 Stars
0 %
4 Stars
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3 Stars
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2 Stars
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1 Star
100 %
Kavin, 4/4/2026
My arival time 9.15 pm bus reach 11pm my meeting also cancel in singapore because late rdy… y starmart always cant reach onetime…lastweek i come to jb also same delay ,y company never take action ask ...
My arival time 9.15 pm bus reach 11pm my meeting also cancel in singapore because late rdy… y starmart always cant reach onetime…lastweek i come to jb also same delay ,y company never take action ask to anbody also they said starmart always like this..
Kavin on 04/04/2026 travelled from
Ayer Tawar - Singaporeand does not recommends StarMart Express 👎
Muhamad ikhbar bin bustaman, 3/30/2026
Bas dr Sri manjung ke KLIA 2 dgn bas AJX 222 perjalanan dr 4 jam sampai lebih 6 jam. Aircond tak berfungsi. Bayaran mahal tapi service teruk .
Muhamad ikhbar bin bustaman on 03/30/2026 travelled from
Seri Manjung - Kuala Lumpurand does not recommends StarMart Express 👎
HUI LIN YEE, 3/14/2026
I would like to provide feedback regarding my recent trip with Starmart.
I boarded the bus on 14 March 2026 at 10:15pm, bus number SJB6666. Although the bus arrived on time, it did not depart on time ...
I would like to provide feedback regarding my recent trip with Starmart.
I boarded the bus on 14 March 2026 at 10:15pm, bus number SJB6666. Although the bus arrived on time, it did not depart on time. Passengers started boarding around 10:04pm, but the bus only left at approximately 10:30pm, which caused unnecessary waiting.
What was even more concerning was the cleanliness of the bus. During the journey, I noticed cockroaches inside the bus, which was extremely unpleasant and unhygienic for passengers.
I hope the company can look into this matter seriously and improve the cleanliness and punctuality of your service.
HUI LIN YEE on 03/14/2026 travelled from
Singapore - Bidorand does not recommends StarMart Express 👎
Shwe Wutt Hmone Oo , 2/20/2026
On 20 February 2026, I traveled from Kuala Lumpur, Malaysia to Singapore with Star Mart Express. During the immigration process in Malaysia, there was a delay due to a passport issue. As a foreign tr ...
On 20 February 2026, I traveled from Kuala Lumpur, Malaysia to Singapore with Star Mart Express. During the immigration process in Malaysia, there was a delay due to a passport issue. As a foreign traveler, this situation was extremely stressful for me.
I was only 16 years old, and the passport issue was related to my guardian. I did not have a SIM card and was unable to contact my mother. I requested assistance from the driver and asked if the bus could wait briefly. However, although he waited for only a short time, he was unhelpful and treated me in a rude and disrespectful manner.
I was told to unload my luggage while other passengers were present, and the driver used inappropriate language toward me. I believe this behavior was highly unprofessional and unacceptable, especially considering my age and circumstances.
The vehicle number was VNP60. I hope the company will take this matter seriously and ensure better service and professionalism in the future.
Shwe Wutt Hmone Oo on 02/20/2026 travelled from
Kuala Lumpur - Singaporeand does not recommends StarMart Express 👎
Hairi, 12/22/2025
Company paling siyalll !! Customer kadang banyak je TERsalah pilih tarikh , bukan seorang dua , dan bila nak tukar tarikh tak boleh . Harga tiket pun company ni lah paling mahal ! Bila tak boleh nak b ...
Company paling siyalll !! Customer kadang banyak je TERsalah pilih tarikh , bukan seorang dua , dan bila nak tukar tarikh tak boleh . Harga tiket pun company ni lah paling mahal ! Bila tak boleh nak batal / tukar tarikh duit burn macam tuh je dapat dekat company . Jadi memang haramkan lah duit tuh untuk company baru@ macam ni . Sekian !!
Hairi on 12/22/2025 travelled from
Malacca - Johor Bahruand does not recommends StarMart Express 👎
Siddik, 10/19/2025
Here’s a polished and professional version of your message:
---
Subject: Complaint About Poor Service and Driver Attitude – KL to SG Trip on 18/10/25
I would like to share my recent bad experience ...
Here’s a polished and professional version of your message:
---
Subject: Complaint About Poor Service and Driver Attitude – KL to SG Trip on 18/10/25
I would like to share my recent bad experience during my journey from Kuala Lumpur to Singapore on 18/10/2025.
1. The scheduled departure time was 9:30 PM, but the bus only departed at 9:54 PM.
2. The driver’s attitude was extremely rude. He was a Malaysian Indian driver who was using his mobile phone while driving and responded rudely to passengers when asked general questions.
3. After completing the Singapore immigration check, we returned to the designated waiting area, but the bus had already left. It did not even wait for 15 minutes.
4. We arrived at Singapore ICA around 3:30 AM, and after realizing the bus had left, we were forced to wait for nearly 3 hours before catching another Smart Mart Express bus to reach Golden Mile.
Overall, it seems the company is focused only on making money without showing any care or concern for passengers’ comfort and safety.
I have also attached the bus and driver’s photo for your reference.
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Would you like me to make it sound more formal (for official complaint email) or more casual (for social media post/review)?
Siddik on 10/18/2025 travelled from
Kuala Lumpur - Singaporeand does not recommends StarMart Express 👎
SHAIK SULAIMAN, 8/25/2025
Worst bus service ever! I will never book with them again. The driver was extremely rude and totally unprofessional.
First, they gave wrong bus information – at first it was PRN6, later suddenly chan ...
Worst bus service ever! I will never book with them again. The driver was extremely rude and totally unprofessional.
First, they gave wrong bus information – at first it was PRN6, later suddenly changed to PPD6666. No proper communication, no punctuality. Such irresponsible management!
The driver’s behavior was horrible. I had some food in my bag and wasn’t even eating inside the bus, but he started shouting at me and forced me to keep it in front of him until the end of the trip. Who gives him the right to dictate such nonsense to paying passengers? Totally disrespectful and humiliating.
This company clearly doesn’t care about passengers, time, or basic manners. Very poor service, worst experience ever. I strongly warn others – think twice before booking this bus!
SHAIK SULAIMAN on 08/24/2025 travelled from
Singapore - Kuala Lumpurand does not recommends StarMart Express 👎
BALACHANDRAN MANIMARAN, 6/30/2025
I am writing to express my concern regarding the behavior and service of the bus driver during a recent 12-hour tour trip.
While I understand and respect the rule about not consuming food or snacks o ...
I am writing to express my concern regarding the behavior and service of the bus driver during a recent 12-hour tour trip.
While I understand and respect the rule about not consuming food or snacks on the bus for cleanliness, I am disappointed that passengers were not even allowed to keep snacks or food items inside their handbags. Many families, including those with children, were on board, and such restrictions made it very difficult to manage basic needs.
The trip included only two petrol station stops, and even those were strictly limited to toilet use only – no time was given to buy any snacks or drinks. There was only one stop at a food court, and we were given just 20 minutes. The place was very crowded, and most passengers couldn’t get food in that short time.
Furthermore, the bus driver was not friendly and spoke very rudely to passengers. His tone and attitude were unprofessional and disrespectful, especially considering that this was a family-friendly tour.
I hope you will take this feedback seriously and ensure better service and more humane treatment of passengers in future trips. Families travel to enjoy and relax, not to face unnecessary stress and discomfort.
Thank you for your attention.
BALACHANDRAN MANIMARAN on 06/29/2025 travelled from
Cameron Highlands - Singaporeand does not recommends StarMart Express 👎
Rahim, 3/22/2025
Akq 96.. 2 Indian driver... Kepala butoh.. bus start moving 11am.. the bus arrive time 6pm.. the stop bus every r&r and he go to asked at foreign "" bangala, Indonesia. Rm 50.. and rm 60 for Kl...I a ...
Akq 96.. 2 Indian driver... Kepala butoh.. bus start moving 11am.. the bus arrive time 6pm.. the stop bus every r&r and he go to asked at foreign "" bangala, Indonesia. Rm 50.. and rm 60 for Kl...I ask 3 time...but ur driver answer Star mart never pay salary so I searched money... ....f...why ur driver do like this..
ALN6666 bus driver smokes while driving.when told to stop smoking.he challenged me to drive the bus instead.told me smoking keeps him awake while driving.felt he should be sacked if he cannot hold his ...
ALN6666 bus driver smokes while driving.when told to stop smoking.he challenged me to drive the bus instead.told me smoking keeps him awake while driving.felt he should be sacked if he cannot hold his job well instead of killing us with secondhand smoke
victor on 11/24/2024 travelled from
Kuala Lumpur - Singaporeand does not recommends StarMart Express 👎
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The purpose of the following reviews is to share your experience with StarMart Express so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact StarMart Express directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.
